Client Experience & Operations Coordinator

Landmark Technologies Ltd; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Landmark Technologies Ltd. is seeking an organized, proactive Client Services Coordinator to be the front-of-house presence for customers and the operations team.

The role sits at the centre of the business, coordinating calls, appointments, equipment deliveries and service activity to ensure smooth day-to-day operations. The ideal candidate thrives in a busy environment, enjoys problem solving, and has strong organisational, scheduling and customer service skills.

Qualifikationen

• Excellent telephone and customer service skills.
• Strong organisational and administrative abilities.
• Professional verbal and written communication.
• High attention to detail.
• Ability to prioritise multiple activities simultaneously.
• Comfortable using Microsoft 365 applications.
• Full clean driving licence.
• Ability to work from the Dublin office.

Aufgaben

• Answer incoming telephone calls professionally and route enquiries.
• Act as the first point of contact for customers contacting Landmark.
• Monitor and respond to general administration enquiries.
• Keep customers informed regarding appointments, engineer visits and service activity.
• Ensure customer communications are professional, timely and consistent.
• Escalate urgent customer issues where appropriate.
• Coordinate engineer diaries and appointments.
• Schedule onsite visits and customer installations.
• Assist with resource planning and field service scheduling.
• Coordinate equipment collections and deliveries.
• Support the Operations Manager with workload and capacity planning.
• Maintain accurate records within our PSA/Ticketing System and associated systems.
• Be the primary office presence during working hours.
• Welcome customers, visitors and suppliers.
• Manage incoming and outgoing post and courier deliveries.
• Receive, check and record equipment deliveries.
• Coordinate returns, warranty replacements and supplier collections.
• Ensure meeting rooms and office facilities are maintained.
• Assist with office administration and operational activities.
• Receive and check IT equipment deliveries.
• Ensure hardware is recorded and correctly allocated.
• Coordinate shipment of equipment to customers.
• Support stock control and inventory processes.
• Assist with warranty returns and supplier RMAs.
• Maintain accurate asset and logistics records.
• Identify opportunities to improve customer experience and operational efficiency.
• Help maintain operational procedures and documentation.
• Support adoption of automation, AI and improved workflows.
• Ensure operational tasks are completed consistently and accurately.

Kenntnisse

Telephone skills

Customer service

Organisational skills

Administrative abilities

Verbal communication

Written communication

Attention to detail

Multitasking

MS 365

Driving licence

Dublin office

Tools

ConnectWise

Jobbeschreibung

Landmark Technologies Ltd. is seeking an organized, proactive Client Services Coordinator to be the front-of-house presence for customers and the operations team.

The role sits at the centre of the business, coordinating calls, appointments, equipment deliveries and service activity to ensure smooth day-to-day operations. The ideal candidate thrives in a busy environment, enjoys problem solving, and has strong organisational, scheduling and customer service skills.