Community Experience Program Manager

Proofpoint; Cork; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Always on recognition

Job summary

Proofpoint is seeking a proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives, and help enhance the customer Community experience across stakeholders including Success, Support, Marketing, and Product teams.

This early-career role offers exposure to Salesforce, Knowledge Management, and project coordination while working in a global tech environment and learning from

Qualifications

• 1-3+ years in project coordination or similar roles.
• Strong written and spoken English; ability to influence stakeholders.
• Experience with Salesforce or CRM reporting is helpful.
• Cybersecurity knowledge is a plus but not required.

Responsibilities

• Support day-to-day administration and operation of Proofpoint’s customer Community.
• Coordinate tasks, timelines, actions, and dependencies across Community projects.
• Track project progress and follow up with stakeholders to ensure actions are completed.
• Maintain project documentation, requirements, and meeting notes.
• Create custom reports and dashboards for stakeholders on Community contributions and Knowledge Base.
• Assist with Salesforce Experience Cloud and Knowledge Management enhancements.
• Gather business requirements and user feedback for review with Community Manager and developers.
• Identify customer pain points and opportunities to improve Community experience.
• Participate in User Acceptance Testing for new features and enhancements.
• Support change management activities related to Community updates.
• Coordinate Community events, campaigns, and engagement activities.
• Monitor Community activity and identify recurring questions or improvement opportunities.
• Promote Community features to customers and internal teams.
• Support initiatives to encourage customer and SME contributions.
• Support Knowledge Management content governance and searchability improvements.

Skills

Project coordination

Communication

Organization

Attention to detail

Technical aptitude

Written English

Salesforce

CRM platforms

Reporting tools

AI-enabled environments

Tools

Salesforce

CRM platforms

Reporting tools

AI-enabled environments

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Proofpoint, Inc. is seeking an organized and proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support the day-to-day operation and continued development of Proofpoint’s customer Community and Knowledge Management experience. You will work closely with the Community Manager and collaborate with teams across Customer Success, Technical Support, Marketing, Product Management, Technical Training, and other areas of the business. You will help coordinate Community initiatives, support platform enhancements, monitor customer engagement and feedback, assist with content governance, and contribute to projects designed to improve the overall customer experience. This is an excellent opportunity for an early-career professional who is interested in customer communities, digital customer experience, knowledge management, Salesforce, and project coordination, and who would like to develop their skills within a global technology organization.

Key Responsibilities

• Community Operations & Coordination Support the day-to-day administration and operation of Proofpoint’s customer Community.
• Assist with Community projects, enhancements, launches, and ongoing improvement initiatives. Coordinate tasks, timelines, actions, and dependencies across Community projects.
• Track project progress and follow up with stakeholders to help ensure agreed actions are completed.
• Help maintain project documentation, requirements, meeting notes, and other supporting materials.
• Creating custom reports and dashboards to provide business stakeholders with key insights into their overall contributions to the Community & Knowledge Base.
• Platform & Process Improvement Support enhancements to Salesforce Experience Cloud and Knowledge Management capabilities.
• Gather and document business requirements and user feedback for review with the Community Manager, Salesforce administrators, and developers.
• Help identify customer pain points, usability issues, content gaps, and opportunities to improve the Community experience.
• Participate in User Acceptance Testing (UAT) for new features and enhancements.
• Support change management activities and communications associated with Community updates.
• Community Engagement Help deliver initiatives designed to increase customer participation and engagement within the Community.
• Coordinate Community events, campaigns, announcements, discussions, and other engagement activities.
• Monitor and moderate Community activity and identify recurring questions, feedback, or opportunities for improvement.
• Help promote Community features and resources to customers and internal teams.
• Support initiatives that encourage customers and internal subject matter experts to contribute to the Community.
• Knowledge & Content Governance Support the implementation of established Knowledge Management and content governance processes.
• Assist with initiatives to improve the quality, consistency, searchability, and discoverability of Knowledge content.

Skills Required

• 1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
• Strong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable.
• Demonstrated ownership, organisation, and attention to detail.
• Comfortable working with technology and learning new systems. Technical aptitude preferred.
• Strong written English skills required due to knowledge base and content-related work.
• Experience with Salesforce, CRM platforms, reporting tools, customer portals, or AI-enabled environments is advantageous but not mandatory.
• Cybersecurity industry knowledge is a nice-to-have but not required.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].