Community Experience Lead, Customer Success & Engagement

Proofpoint; Cork; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Recognition for contributions

Global collaboration

Zusammenfassung

Proofpoint is seeking a proactive Community Coordinator to join the Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives across teams, and help enhance the overall customer Community and Knowledge Management experience.

Collaborating with the Community Manager and multiple departments, you will manage projects, gather requirements, and contribute to reports that drive customer engagement and successful knowledge

Qualifikationen

• 1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
• Strong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable.
• Demonstrated ownership, organisation, and attention to detail.
• Comfortable working with technology and learning new systems.
• Technical aptitude preferred.
• Strong written English skills required due to knowledge base and content-related work.

Aufgaben

• Support day-to-day administration and operation of Proofpoint’s customer Community.
• Assist with Community projects, enhancements, launches, and ongoing improvement initiatives.
• Coordinate tasks, timelines, actions, and dependencies across Community projects.
• Track project progress and follow up with stakeholders to ensure actions are completed.
• Create custom reports and dashboards for insights into contributions to the Community & Knowledge Base.
• Support Salesforce Experience Cloud and Knowledge Management enhancements.
• Gather and document business requirements and user feedback for review with the Community Manager and developers.
• Identify customer pain points and opportunities to improve the Community experience.
• Participate in User Acceptance Testing for new features and updates.
• Support change management activities and communications tied to Community updates.
• Engage customers and internal teams to increase participation and promote Community features.

Kenntnisse

Project coordination

Communication

Attention to detail

Tech savviness

Written English

Salesforce

CRM platforms

Tools

Salesforce

CRM platforms

Reporting tools

Jobbeschreibung

Proofpoint is seeking a proactive Community Coordinator to join the Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives across teams, and help enhance the overall customer Community and Knowledge Management experience.

Collaborating with the Community Manager and multiple departments, you will manage projects, gather requirements, and contribute to reports that drive customer engagement and successful knowledge