Product Enablement Lead — Customer Success & Training
Global Payment Holding Company
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Job summary
Global Payment Holding Company is seeking a learning and quality assurance leader to coach Customer Success teams, deepen product knowledge, and build confidence in resolving customer issues. You will create training materials, knowledge articles, workshops, and coaching sessions covering product functionality and support processes, while evaluating impact and driving continuous improvement.
Collaborating with cross-functional teams and external partners, you will monitor service quality, guide
Job description
Global Payment Holding Company is seeking a learning and quality assurance leader to coach Customer Success teams, deepen product knowledge, and build confidence in resolving customer issues. You will create training materials, knowledge articles, workshops, and coaching sessions covering product functionality and support processes, while evaluating impact and driving continuous improvement.
Collaborating with cross-functional teams and external partners, you will monitor service quality, guide
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