Credit Collections Coordinator

CareerWise Recruitment; Dublin; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

CareerWise Recruitment is seeking a Credit & Collections Coordinator for our North Dublin client. The role will manage European accounts receivable, driving collections, credit checks and order holds to minimize credit risk and maximize cash flow.

You will standardize collections processes, prepare reports, ensure policy compliance, and collaborate with Sales, Logistics and Customer Care to resolve disputes.

Qualifications

• University degree in Business, Finance or a related field.
• 5+ years experience in collections or order management.
• Strong knowledge of credit and trade finance.
• Proficiency with subledger accounting.
• Excellent English; additional European language an advantage.

Responsibilities

• Drive collections and maintain AR balances by contacting customers.
• Follow and optimize collection protocol including monthly statements and dunning letters.
• Manage credit checks and order holds; coordinate with teams to release holds.
• Ensure compliance with corporate and local credit policies and SOX.
• Notify manager of significant issues affecting collections.
• Resolve customer disputes by coordinating with Sales, Order Management and Service.
• Prepare monthly and ad-hoc credit/financial reports.
• Maintain credit files and approve credit limits within authority.
• Ensure funds are correctly applied; support cash application team.
• Promote continuous process improvement and data analytics.

Skills

Credit collections

Accounts receivable

Stakeholder communication

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Excel

Microsoft Outlook

Job description

A Credit & Collections Coordinator is required by CareerWise Recruitment for our North Dublin based client. The Credit & Collections Coordinator will handle account receivable portfolios for my Client's operations in Europe, specifically the related credit and collection activities to minimize credit risk while maximizing cash collections. The role includes collections activities; credit hold and order release; driving dispute resolution; escalation to collection agencies and legal counsel; customer credit reviews; continuous process improvement; reporting & analytics. Hybrid opportunity.

THE ROLE:

• Drive the collections and the maintenance of account receivable balances: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling, record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, evolve to manager and to commercial team, etc.
• Manage credit checking and order holds. Engage with the commercial, logistics and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley etc.
• Notify manager of significant issues impacting collection of outstanding receivables
• Expedite resolution of customer disputes by linking with Sales / Order Management / Service as required.
• Prepare reports as per monthly schedule and had hoc basis for the credit and financial functions
• Maintain credit files, prepare credit assessments of new & existing customers and approve credit limits in line with Limits of Authority.
• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as & when needed.
• Promote a culture of continuous process improvement & of Data Analytics.

REQUIREMENTS:

• University Degree in Business, Finance, or similar field.
• Minimum 5 years' experience in Collections, Order Management, Customer Support or similar role.
• Good understanding of collection practices, Order Management & Customer Support.
• Good understanding of commercial Credit & Trade Finance.
• Knowledge and experience of subledger accounting.
• Strong proficiency in Microsoft Excel & Outlook (Oracle a plus)
• Fluent in English is essential, another European language an advantage.
• Business and customer focus.