Empathetic Collections Specialist

Radius; Galway; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare services

Life assurance

Fuel card

Employee assistance programme

Wellness support 24/7

Free breakfast on-site

Job summary

Radius in Ireland is seeking a Collections Advisor to support the collections team by managing customer accounts and recovering outstanding debts. The role requires a customer-focused professional with excellent communication skills and the ability to handle inquiries with empathy while aligning with company objectives.

The ideal candidate will have collections or customer service experience, problem-solving ability, and a passion for delivering high-quality service to customers.

Qualifications

• Minimum 1 year of experience in collections or customer service.
• Positive, customer-focused approach with empathy and patience.
• Proactive and adaptable with willingness to learn and improve.
• High integrity and commitment to ethical standards.
• Basic knowledge of collections processes and regulatory requirements is a plus.

Responsibilities

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Skills

Collections experience

Customer service

Empathy

Communication

Problem solving

Job description

Radius in Ireland is seeking a Collections Advisor to support the collections team by managing customer accounts and recovering outstanding debts. The role requires a customer-focused professional with excellent communication skills and the ability to handle inquiries with empathy while aligning with company objectives.

The ideal candidate will have collections or customer service experience, problem-solving ability, and a passion for delivering high-quality service to customers.