Collections Advisor

Radius; Galway; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare services

Life assurance

Fuel card

Employee assistance programme

Wellness support 24/7

Free breakfast on-site

Job summary

Radius in Ireland is seeking a Collections Advisor to support the collections team by managing customer accounts and recovering outstanding debts. The role requires a customer-focused professional with excellent communication skills and the ability to handle inquiries with empathy while aligning with company objectives.

The ideal candidate will have collections or customer service experience, problem-solving ability, and a passion for delivering high-quality service to customers.

Qualifications

• Minimum 1 year of experience in collections or customer service.
• Positive, customer-focused approach with empathy and patience.
• Proactive and adaptable with willingness to learn and improve.
• High integrity and commitment to ethical standards.
• Basic knowledge of collections processes and regulatory requirements is a plus.

Responsibilities

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Skills

Collections experience

Customer service

Empathy

Communication

Problem solving

Job description

Job Description

As a Collections Advisor you will play a key role in supporting our collections team by managing customer accounts and recovering outstanding debts. This position requires a customer‑focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.

The ideal candidate will have experience in collections or customer service, a strong problem‑solving approach, and a passion for delivering high‑quality service.

Daily Responsibilities

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at‑risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications

• Minimum of 1 year of experience in collections, customer service, or a related field.
• A positive, customer‑focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally.
• Proactive and adaptable, with a willingness and ability to learn, adapt and improve.
• High level of integrity and commitment to ethical standards.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

Benefits

• Healthcare services via Irish Life
• Life assurance
• Employee fuel card scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Free on‑site breakfast provided each morning

Equal Employment Opportunity Statement

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.