Remote Integration & Technical Support Lead

Lever, Inc.; Ireland; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote work

Salary in USDC

Career progression opportunities

Direct impact on platform reliability

Job summary

Lever, Inc. in Ireland is seeking an Integration Manager & Technical Support Specialist.

This hands-on role focuses on merchant onboarding, payment integrations, troubleshooting, and platform reliability in a fast-moving fintech and crypto environment. You will configure payment methods and routing, validate APIs, investigate incidents, and collaborate with international merchants and Engineering to ensure Go-Live readiness and production stability.

Qualifications

• At least 1 year in L2/L3 technical support or as a senior support agent/manager in fintech, crypto, or payments.
• Experience with system logs and monitoring tools to trace transaction errors.
• Knowledge of client-server architecture, REST APIs, and JSON for integration troubleshooting.
• Proficiency with Postman for API validation and troubleshooting.
• Strong analytical and problem-solving skills with ability to perform root-cause analysis.

Responsibilities

• Lead merchant onboarding by configuring integrations and payment routing across PSP and card solutions.
• Manage API access, keys, environments, and production readiness configurations.
• Validate API requests and troubleshoot integration issues using Postman.
• Investigate transaction incidents by analyzing logs, queries, and monitoring data to find root causes.
• Use Grafana and other tools to trace errors across systems and maintain observability.
• Provide clear escalations to Engineering and assist in remediation and go-live readiness.
• Prepare incident reports and maintain thorough documentation throughout troubleshooting.

Skills

Analytical thinking

Problem solving

Attention to detail

Technical ownership

Communication with stakeholders

Tools

Postman

SQL

JSON

REST APIs

Grafana

Monitoring tools

Job description

Lever, Inc. in Ireland is seeking an Integration Manager & Technical Support Specialist.

This hands-on role focuses on merchant onboarding, payment integrations, troubleshooting, and platform reliability in a fast-moving fintech and crypto environment. You will configure payment methods and routing, validate APIs, investigate incidents, and collaborate with international merchants and Engineering to ensure Go-Live readiness and production stability.