Client Services Lead, Asset Servicing & Delivery

Northern Trust; Limerick; On-site; EUR 70,000 - 90,000; Full time

Job summary

Northern Trust in Ireland is seeking a Client Service Manager to lead service delivery for one or more asset servicing clients. You will coordinate internal partners to ensure timely reports and information, while resolving service issues and maintaining strong client relationships.

The role requires ownership of client service excellence, proactive issue resolution, and proactive process improvements to reduce risk and drive efficiencies. Applicants must have relevant asset servicing experience.

Qualifications

• Experience of financial services/asset servicing industry.
• Proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness.
• Analytical/problem solving through organisation and time management.
• Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues.
• Initiative to independently accomplish tasks and make decisions.
• Manage multiple priorities considering client impact, timeframe complexity and risk.
• Ability to represent Northern Trust in external meetings and the client in internal meetings.

Responsibilities

• Ownership and accountability for ensuring delivery of client service excellence
• Responsiveness to client enquiries regarding the operation of all asset service products
• Adherence to procedures and agreed Service Level Descriptions
• Accurate and timeliness of agreed daily/weekly/monthly deliverables
• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Help identify revenue generating/cost reducing client operational efficiencies
• Lead client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identify and address service issues, ensuring timely escalation
• Timely delivery of client invoices and collection of associated fees

Skills

Financial services experience

Proactive client service

Analytical/problem solving

Networking skills

Initiative

Multi-priority management

Represent Northern Trust

Job description

Northern Trust in Ireland is seeking a Client Service Manager to lead service delivery for one or more asset servicing clients. You will coordinate internal partners to ensure timely reports and information, while resolving service issues and maintaining strong client relationships.

The role requires ownership of client service excellence, proactive issue resolution, and proactive process improvements to reduce risk and drive efficiencies. Applicants must have relevant asset servicing experience.