Client Service Lead, Asset Servicing & GFS

086 NT Mgmt Services Ireland Ltd; Limerick; On-site; EUR 60,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Client Service Manager to lead service delivery for asset servicing clients in a collaborative, client-focused team. You will coordinate resources to ensure timely reporting, issue resolution, and excellent client experience.

The role requires demonstrated experience in financial services, strong relationship skills, and the ability to manage multiple priorities while maintaining high service standards.

Qualifications

• Experience of financial services/asset servicing industry.
• Proven proactive client service experience with strong relationships and reliable delivery.
• Analytical/problem solving through organisation and time management.
• Ability to build strong internal and external networks for timely resolutions.
• Initiative to independently accomplish tasks and manage multiple priorities.

Responsibilities

• Ownership and accountability for delivering client service excellence.
• Respond to client enquiries regarding asset service operations.
• Adhere to procedures and Service Level Descriptions.
• Ensure timely delivery of daily/weekly/monthly deliverables.
• Main operational contact for client enquiries with internal partners.
• Proactively monitor client deliverables and identify improvements.
• Lead client service reviews and manage client accounts.

Skills

Client service

Relationship building

Analytical thinking

Time management

Problem solving

Prioritization

Job description

Northern Trust is seeking a Client Service Manager to lead service delivery for asset servicing clients in a collaborative, client-focused team. You will coordinate resources to ensure timely reporting, issue resolution, and excellent client experience.

The role requires demonstrated experience in financial services, strong relationship skills, and the ability to manage multiple priorities while maintaining high service standards.