Asset Servicing Client Success Lead

ntrs; Limerick; On-site; EUR 60,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Client Service Manager to lead service delivery for one or more asset servicing clients in Ireland. You will coordinate resources, ensure timely reports, resolve issues, and maintain strong client relationships.

In this role, you will monitor deliverables, manage risk, and drive process improvements with internal partners. The position emphasizes service excellence, SLAs, and proactive client communications.

Qualifications

• Experience in financial services/asset servicing industry.
• Proactive client service experience enabling trust and reliable delivery.
• Strong analytical and problem-solving abilities.
• Ability to build internal and external networks for issue resolution.
• Initiative to independently complete tasks and make decisions.
• Ability to manage multiple priorities while considering client impact and risk.
• Ability to represent Northern Trust in meetings with clients and internal teams.

Responsibilities

• Ownership and accountability for ensuring delivery of client service excellence
• Responsiveness to client enquiries regarding the operation of all asset service products
• Adherence to procedures and agreed Service Level Descriptions
• Accurate and timeliness of agreed daily/weekly/monthly deliverables
• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Help identify revenue generating/cost reducing client operational efficiencies
• Lead client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identify and address service issues, ensuring timely escalation
• Timely delivery of client invoices and collection of associated fees

Skills

Client service

Financial services

Relationship building

Analytical skills

Time management

Networking

Decision making

Multitasking

Stakeholder management

Job description

Northern Trust is seeking a Client Service Manager to lead service delivery for one or more asset servicing clients in Ireland. You will coordinate resources, ensure timely reports, resolve issues, and maintain strong client relationships.

In this role, you will monitor deliverables, manage risk, and drive process improvements with internal partners. The position emphasizes service excellence, SLAs, and proactive client communications.