Client Service & Delivery Manager

Northern Trust; Limerick; On-site; EUR 60,000 - 80,000; Full time

Job summary

Northern Trust is seeking a Client Service Manager to oversee service delivery across disciplines, coordinating resources and ensuring timely resolution of client needs. You will liaise with internal partners to maintain high client satisfaction and drive process improvements.

The role emphasizes proactive service, issue resolution, and strong stakeholder management in a dynamic financial services environment.

Qualifications

• Proven proactive client service experience and ability to build strong relationships through trust and delivery of solutions.
• Analytical and problem solving through organization and time management.
• Ability to build strong internal and external networks to resolve client enquiries.
• Initiative to independently accomplish tasks and make decisions.
• Manage multiple priorities, considering client impact, timing and risk.
• Represent Northern Trust in external meetings and client discussions.

Responsibilities

• Main operational contact for client enquiries, liaising with internal partners.
• Proactively monitor client deliverables.
• Identify revenue opportunities and drive operational efficiencies.
• Lead or participate in client service reviews.
• Administer client accounts.
• Maintain and adhere to Service Level Descriptions.
• Project manage restructures and transitions.
• Communicate changes to client relationships to internal partners.
• Automate manual processes and minimize risk with the client and internal teams.
• Identify and address service issues with timely escalation.

Skills

Proactive client service

Analytical/problem solving

Relationship building

Initiative

Multitasking

Stakeholder management

Job description

Northern Trust is seeking a Client Service Manager to oversee service delivery across disciplines, coordinating resources and ensuring timely resolution of client needs. You will liaise with internal partners to maintain high client satisfaction and drive process improvements.

The role emphasizes proactive service, issue resolution, and strong stakeholder management in a dynamic financial services environment.