Client Service Manager

Northern Trust; Limerick; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

Northern Trust is seeking a Client Service Manager to oversee service delivery across disciplines, coordinating resources and ensuring timely resolution of client needs. You will liaise with internal partners to maintain high client satisfaction and drive process improvements.

The role emphasizes proactive service, issue resolution, and strong stakeholder management in a dynamic financial services environment.

Formación

• Proven proactive client service experience and ability to build strong relationships through trust and delivery of solutions.
• Analytical and problem solving through organization and time management.
• Ability to build strong internal and external networks to resolve client enquiries.
• Initiative to independently accomplish tasks and make decisions.
• Manage multiple priorities, considering client impact, timing and risk.
• Represent Northern Trust in external meetings and client discussions.

Responsabilidades

• Main operational contact for client enquiries, liaising with internal partners.
• Proactively monitor client deliverables.
• Identify revenue opportunities and drive operational efficiencies.
• Lead or participate in client service reviews.
• Administer client accounts.
• Maintain and adhere to Service Level Descriptions.
• Project manage restructures and transitions.
• Communicate changes to client relationships to internal partners.
• Automate manual processes and minimize risk with the client and internal teams.
• Identify and address service issues with timely escalation.

Conocimientos

Proactive client service

Analytical/problem solving

Relationship building

Initiative

Multitasking

Stakeholder management

Descripción del empleo

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department

Responsible for overall client service and delivery across all applicable disciplines. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.

The Client Service Manager is accountable for ensuring client satisfaction through:

• responsiveness to client enquiries regarding the operation of all products
• adherence to procedures and agreed Service Level Descriptions
• accurate and timeliness of agreed daily/weekly/monthly deliverables

The Key Responsibilities Of The Role Include

• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Identifying revenue generating/cost reducing client operational efficiencies
• Lead or participation in client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Communication of any changes to the client relationship to the relevant internal partners
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identifies and addresses service issues, ensuring timely escalation

Skills/ Qualifications

The successful candidate will benefit from having:

• Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
• Analytical/problem solving through organisation and time management
• Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
• Initiative to independently accomplish tasks and make decisions
• Manage multiple priorities considering client impact, timeframe complexity and risk
• Ability to represent Northern Trust in external meetings and the client in internal meetings

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.