Client Services Delivery Lead

Northern Trust; Limerick; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible and collaborative culture

Internal mobility

Commitment to community service

Job summary

Northern Trust is looking for a team leader to manage a client-service delivery team in Limerick, Ireland. The candidate should have excellent communication skills and knowledge of financial operations, with a strong focus on ensuring client service levels and managing reports and performance.

This position offers a collaborative culture and is part of a firm dedicated to integrity and service.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of financial operations, including fiduciary services.
• Strong analytical and problem-solving skills.
• Leadership skills to motivate team members.

Responsibilities

• Manage overall workload of the team and track performance.
• Ensure client service levels and deliver accurate reports.
• Monitor performance against client Service Level Agreements.
• Cultivate working relationships with key stakeholders.
• Act as the main client contact and resolve issues.
• Identify and address service issues as they arise.
• Provide technical expertise for new products/services.

Skills

Excellent oral and written communication skills

Knowledge of financial industry operations

Analytical and problem‑solving skills

Leadership and organizational skills

Education

College or university degree

Job description

Northern Trust is looking for a team leader to manage a client-service delivery team in Limerick, Ireland. The candidate should have excellent communication skills and knowledge of financial operations, with a strong focus on ensuring client service levels and managing reports and performance.

This position offers a collaborative culture and is part of a firm dedicated to integrity and service.