Senior Fund Services Consultant - Client Delivery

Northern Trust; Limerick; On-site; EUR 70,000 - 110,000; Full time

Job summary

Northern Trust is hiring a Fund Administration professional in Ireland to serve a portfolio of clients with fund accounting, KPI reporting, and proactive service delivery. You will liaise with internal peers and client teams to resolve inquiries, manage service reviews, and drive process improvements.

The role emphasizes strong communication, regulatory awareness, and the ability to lead initiatives while maintaining high-quality client service.

Qualifications

• The ideal candidate will be educated to third level in accounting/finance/economics or similar.
• Operational experience preferably gained in a Fund Accounting role.
• Client focus skills.
• Fund Accounting Industry and Regulatory knowledge.
• Effective verbal reasoning and numeric skills.
• Ability to work under pressure meeting challenging deadlines.
• Planning and organisation skills.
• Flexible approach to work.
• Ability to review and resolve complex issues in a timely manner.
• Ability to work on own initiative
• Excellent Project Management skills.

Responsibilities

• Be the primary point of contact for a single or multiple Northern Trust client(s) within the segment.
• Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues.
• Prepare and present KPI and service level reporting to internal stakeholders and third parties.
• Build a stable relationship with clients and internal departments to support key interactions and seamless escalation.
• Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses.
• When required, manage directly a team of professionals that work within cross products area.
• Contribute to building and developing the operating model within Fund Services in EMEA.
• Ensure service quality delivered to clients is excellent.
• Drive improvements to the quality of service delivered to the client.
• Support the Co-ordination and delivery of key service reviews, due diligence, and presentations with the client.
• Support Senior Management with escalation of issues, service updates, and progress reports for the client.
• Maintain strong relationships with internal partners including Client Service, Sales, Technology, Solutions, Custody and Product development.
• Support global operations teams to deliver a quality product through issue resolution and proactive client engagement.
• Act as the primary client-facing subject matter expert for service delivery impacting matters and reporting.
• Maintain governance and responsibility for operational processes.
• Identify opportunities to improve client behavior and operational efficiency.
• Ensure regulatory changes are reflected in processes.
• Support client training including maximizing self-service opportunities.
• Ensure awareness of clients operating model to present a connected front to the client.
• Own processing to fully resolve inquiries and meet SLAs.
• Participate in key initiatives driven by Management.
• Maintain regular on-site relationships.
• Provide leadership and guidance to staff and foster an engaging, collaborative environment.

Skills

Client focus

Fund Accounting knowledge

Regulatory knowledge

Verbal reasoning

Numeric skills

Working under pressure

Planning and organisation

Flexible approach

Issue resolution

Own initiative

Project management

Education

Third level education in accounting/finance

Job description

Northern Trust is hiring a Fund Administration professional in Ireland to serve a portfolio of clients with fund accounting, KPI reporting, and proactive service delivery. You will liaise with internal peers and client teams to resolve inquiries, manage service reviews, and drive process improvements.

The role emphasizes strong communication, regulatory awareness, and the ability to lead initiatives while maintaining high-quality client service.