Senior Fund Services Consultant - Client Delivery Lead

ACCA Careers; Limerick; On-site; EUR 70,000 - 100,000; Full time

Job summary

Northern Trust is seeking a Fund Administration professional to act as the primary client-facing partner for a portfolio of clients in Ireland, delivering service within fund accounting, reporting, and expenses. You will manage queries, KPIs, and cross-functional collaboration to ensure high-quality client servicing.

The role requires third-level education in a relevant field, fund accounting experience, and strong communication, planning, and project management skills.

Qualifications

• The ideal candidate will be educated to third level in a relevant field (e.g. accounting, finance, economics or similar)
• Operational experience preferably gained in a Fund Accounting role
• Client focus skills.
• Fund Accounting Industry and Regulatory knowledge.
• Effective verbal reasoning and numeric skills.
• Ability to work under pressure meeting challenging deadlines.
• Planning and organisation skills.
• Flexible approach to work.
• Ability to review and resolve complex issues in a timely manner.
• Ability to work on own initiative
• Excellent Project Management skills

Responsibilities

• Be a primary point of contact for a single or multiple Northern Trust client/s within the segment.
• Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues.
• Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties.
• Building a stable relationship with the clients and internal departments to support key interactions and seamless escalation.
• Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses.
• Where required, manage directly a team of professionals that work within cross products area.
• Be integral to the build out and continuous development of the operating model within Fund Services in EMEA.
• Ensure that the service quality that is delivered to clients is of an excellent standard.
• Build out a progressive approach to improving the quality of service delivered to the client.
• Support the Co-ordination and delivery of all key service reviews, due diligence, and presentations with the client.
• Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client.
• Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Product development, for both onshore and offshore locations.
• Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning.
• Primary client facing subject matter expert for service delivery impacting matters and incident resolution and reporting.
• Maintains governance and responsibility for operational process.
• Identify and work towards opportunities to improve client behavior and effectiveness and efficiency of operational processes.
• Ensure regulatory requirements requiring changes to operational process are met.
• Support client training requirements including maximizing self service opportunities.
• Ensure awareness of clients overall operating model to present connected front to the client.
• Own required processing to fully resolve inquiries and be consistent with client SLA.
• Being an active participant on key initiatives driven by the Management Team.
• Maintain regular on-site relationship.
• Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing.

Skills

Client focus

Verbal reasoning

Numeric skills

Planning & organisation

Flexibility

Issue resolution

Initiative

Project management

Education

Accounting/Finance degree

Economics degree

Job description

Northern Trust is seeking a Fund Administration professional to act as the primary client-facing partner for a portfolio of clients in Ireland, delivering service within fund accounting, reporting, and expenses. You will manage queries, KPIs, and cross-functional collaboration to ensure high-quality client servicing.

The role requires third-level education in a relevant field, fund accounting experience, and strong communication, planning, and project management skills.