Client Processing Lead – Transfer Agency (Dublin)

BNY; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

BNY is seeking an Associate, Client Processing in Dublin to join the Transfer Agency team. The role focuses on handling client queries, managing escalations, and supporting offshore processing teams while upholding risk controls throughout the transfer agency process.

You will engage with Fund Accountants, Custodians and other service providers, lead on internal escalations and projects, and help deliver timely client servicing aligned with SLAs.

Qualifications

• Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service is required.

Responsibilities

• Identify and manage risks identified in the reconciliation process on behalf of clients.
• Respond to client queries within the required SLA.
• Assist processing teams (Dealing, Cash Settlements, Distributions) with queries and escalations.
• Engage with internal teams to resolve client issues and manage risks in Transfer Agency.

Job description

BNY is seeking an Associate, Client Processing in Dublin to join the Transfer Agency team. The role focuses on handling client queries, managing escalations, and supporting offshore processing teams while upholding risk controls throughout the transfer agency process.

You will engage with Fund Accountants, Custodians and other service providers, lead on internal escalations and projects, and help deliver timely client servicing aligned with SLAs.