Claims Quality Assurance Analyst

Orange Recruitment; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Orange Recruitment in Dublin is seeking a Claims Quality Assurance Analyst to join a leading insurance organisation. You will drive quality and regulatory compliance across the claims function, delivering insights to improve outcomes and SLAs.

You'll audit claims files, identify improvement opportunities, collaborate with internal teams and service providers, and support regulatory activities while promoting best practices and operational excellence.

Qualifications

• Claims experience within the General Insurance sector.
• Minimum 1 year experience in a Claims Review or Financial Services audit capacity
• Knowledge of Motor, Property, Public Liability, and Employers Liability claims
• Excellent analytical skills and attention to detail
• Strong communication and stakeholder management abilities

Responsibilities

• Conduct quality audits and reviews of claims files
• Ensure compliance with regulatory requirements, internal policies, and SLAs
• Identify trends, claims leakage, and opportunities for process improvement
• Produce analysis and reporting to support business decision-making
• Collaborate with internal teams and external service providers on system and process enhancements
• Support complaint management and regulatory audit activities
• Develop quality assurance procedures and drive continuous improvement initiatives

Skills

Analytical thinking

Communication

Stakeholder management

Job description

Claims Quality Assurance Analyst | Dublin

Are you an experienced Claims professional with a passion for quality, compliance, and continuous improvement? We're currently partnering with a leading insurance organisation seeking a Claims Quality Assurance Analyst to join their Dublin-based team.

In this role, you'll play a key part in ensuring claims are handled consistently, accurately, and in line with regulatory requirements, internal standards, and SLAs. Working across the claims function, you'll drive quality improvements, identify best practices, and provide valuable insights that enhance operational performance and customer outcomes.

Key Responsibilities

Conduct quality audits and reviews of claims files

Ensure compliance with regulatory requirements, internal policies, and SLAs

Identify trends, claims leakage, and opportunities for process improvement

Produce analysis and reporting to support business decision-making

Collaborate with internal teams and external service providers on system and process enhancements

Support complaint management and regulatory audit activities

Develop quality assurance procedures and drive continuous improvement initiatives

What We're Looking For

Claims experience within the General Insurance sector

Minimum 1 year experience in a Claims Review or Financial Services audit capacity

Knowledge of Motor, Property, Public Liability, and Employers Liability claims

Excellent analytical skills and attention to detail

Strong communication and stakeholder management abilities

What's on Offer

Opportunity to influence claims quality standards and operational excellence

Involvement in process improvement and system enhancement projects

A collaborative and supportive environment with excellent career development opportunities