Claims QA Analyst – Elevate Compliance & Efficiency

Sigmar Recruitment; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Health allowance for employees and dep

24 days annual leave + holidays

Life assurance

Income protection

Bike to Work Scheme

Learning and development opportunities

Employee Assistance Programme

Job summary

Sigmar Recruitment is seeking a Claims Quality Assurance Analyst for a leading general insurer in Ireland. You will evaluate claims handling procedures for compliance with best practice and regulatory standards, and perform audits to improve accuracy and efficiency.

You will collaborate with internal teams and external service providers on system enhancements, user testing, and process updates, while managing complaint logs to drive performance and training initiatives.

Qualifications

• MCC qualified and CIP preferred; ideally a professional or third-level qualification.
• 1+ year in a quality assurance role within general insurance claims.
• Strong knowledge of Public Liability, Employers Liability, Motor and Property claims.

Responsibilities

• Evaluate claims handling procedures for compliance with best practice and SLAs.
• Conduct audits and analyze claims data to identify trends and improve accuracy.
• Collaborate with internal teams and service providers on system changes and testing.
• Manage complaint logs and support regulatory compliance and training initiatives.

Skills

MCC qualified

CIP

Customer-focused

Detail-oriented

Organisational skills

Education

CIP

Third-level qualification

Professional qualification in insurance

Job description

Sigmar Recruitment is seeking a Claims Quality Assurance Analyst for a leading general insurer in Ireland. You will evaluate claims handling procedures for compliance with best practice and regulatory standards, and perform audits to improve accuracy and efficiency.

You will collaborate with internal teams and external service providers on system enhancements, user testing, and process updates, while managing complaint logs to drive performance and training initiatives.