Casualty Claims Manager

Berkshire Hathaway Specialty Insurance; Dublin; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Competitive package

Growth opportunities

Non-bureaucratic culture

Job summary

BHSI in Dublin is seeking an experienced Casualty Claims Manager to lead and develop our Ireland claims team. You will oversee diverse casualty and motor portfolios, mentor staff, and drive technical excellence across complex claims from notice to resolution.

Based in Dublin, you will partner with Underwriting, Actuarial and Business Leaders to identify trends, ensure sound judgement and exceptional service to customers and brokers in a growing global organisation.

Qualifications

• Minimum CIP qualification and compliance with the Central Bank of Ireland’s Minimum Competency Code requirements.
• Significant commercial casualty and motor claims-handling experience, with high technical competence.
• Strong knowledge of casualty and motor coverage, liability assessment, quantum, reserving and claims strategy.
• Previous people management or team leadership experience preferred, with ability to coach and develop others.
• Sound judgement and the confidence to make decisions on complex or sensitive claims.
• Excellent interpersonal, communication, influencing and negotiation skills.

Responsibilities

• Lead and develop a high-performing casualty claims team with coaching and performance management.
• Oversee a diverse portfolio of casualty claims with technical leadership on complex matters from notification to resolution.
• Manage third-party claims affecting primary and excess policies, including TPAs oversight for motor fleet claims.
• Drive technical excellence by overseeing coverage, liability, quantum, reserving and strategy decisions.
• Align assignments to expertise and workload to maximize outcomes and development.
• Represent BHSI’s claims philosophy to customers, brokers and stakeholders with superior service.
• Collaborate with underwriting, actuarial and business leaders to identify trends and contribute to strategy.
• Govern external claims partners and maintain high service standards and discipline.
• Use data and market awareness to identify trends and support business planning.

Skills

People management

Leadership

Communication skills

Education

CIP qualification

Job description

Who We Are:

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business.We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognised. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

BHSI has an exciting opportunity for an experienced Casualty Claims Manager to help lead and develop our claims team in Ireland. Our claims professionals are an integral part of our business, and we are seeking an experienced professional to join our expanding team.

Based in Dublin, this role combines the technical management of complex casualty claims with responsibility for leading, coaching and developing claims professionals. The successful candidate will promote a collaborative, high-performing environment and ensure that claims are handled with sound judgement, technical excellence and an unwavering commitment to customers and brokers.

This is an excellent opportunity for an accomplished casualty claims professional to take on a broader leadership role within a growing global insurance organisation.

Duties & Responsibilities:

• Lead, inspire and develop a high-performing casualty claims team, building trust, followership and accountability through clear communication, coaching, performance management and career development.
• Oversee a diverse portfolio of casualty claims, providing technical leadership and sound judgement on complex, high-value and sensitive matters from notification through to resolution.
• Manage and adjust third-party claims impacting primary and excess policies, including self-insured retention programmes, while providing oversight of TPA handling for motor fleet claims.
• Drive technical excellence by overseeing coverage, liability, quantum, reserving and claims strategy decisions, while promoting consistent, well-documented claims handling practices and knowledge sharing across the team.
• Build team capability by aligning claims assignments to expertise, workload and development needs, ensuring the right resource is applied to the right claim to achieve the best outcome.
• Champion exceptional customer service through visible engagement with customers, brokers and key stakeholders, representing BHSI's claims philosophy and expertise internally and externally
• Partner closely with underwriting, actuarial and business leaders to identify emerging trends, provide insights on policy wording and product development, and contribute to broader business strategy.
• Provide governance and oversight of external claims partners, including TPAs, while maintaining high service standards, operational discipline and accountability.
• Use portfolio data, management information and market awareness to identify trends, anticipate resource needs, support business planning and adapt effectively to changing business conditions.
• Foster a culture of continuous improvement, innovation and collaboration, promoting operational excellence across Ireland, Europe and the wider global claims organisation.

Qualifications, Skills and Experience:

• Minimum CIP qualification and compliance with the Central Bank of Ireland’s Minimum Competency Code requirements.
• Significant commercial casualty and motor claims-handling experience, together with a high level of specialised technical competence.
• Strong knowledge of casualty and motor coverage, liability assessment, quantum, litigation, reserving and claims strategy.
• Previous people management or team leadership experience is preferred, with a demonstrated ability to coach and develop others.
• Sound judgement and the confidence to make decisions on complex or sensitive claims.
• Excellent interpersonal, communication, influencing and negotiation skills.
• Strong relationship-management skills and the credibility to engage effectively with customers, brokers and senior stakeholders.
• Ability to manage competing priorities while maintaining appropriate oversight of both individual claims and the wider portfolio.
• A collaborative, inclusive and accountable leadership style.
• Ability to work independently while contributing effectively within a wider team environment.
• A commitment to technical excellence, continuous improvement and outstanding customer service.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization