Claims Quality Assurance Analyst

Sigmar Recruitment; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Health allowance for employees and dep

24 days annual leave + holidays

Life assurance

Income protection

Bike to Work Scheme

Learning and development opportunities

Employee Assistance Programme

Job summary

Sigmar Recruitment is seeking a Claims Quality Assurance Analyst for a leading general insurer in Ireland. You will evaluate claims handling procedures for compliance with best practice and regulatory standards, and perform audits to improve accuracy and efficiency.

You will collaborate with internal teams and external service providers on system enhancements, user testing, and process updates, while managing complaint logs to drive performance and training initiatives.

Qualifications

• MCC qualified and CIP preferred; ideally a professional or third-level qualification.
• 1+ year in a quality assurance role within general insurance claims.
• Strong knowledge of Public Liability, Employers Liability, Motor and Property claims.

Responsibilities

• Evaluate claims handling procedures for compliance with best practice and SLAs.
• Conduct audits and analyze claims data to identify trends and improve accuracy.
• Collaborate with internal teams and service providers on system changes and testing.
• Manage complaint logs and support regulatory compliance and training initiatives.

Skills

MCC qualified

CIP

Customer-focused

Detail-oriented

Organisational skills

Education

CIP

Third-level qualification

Professional qualification in insurance

Job description

Claims Quality Assurance Analyst

About Your New Employer

Join a leading insurance company known for its commitment to excellence and innovation in the industry, and take on the role of Claims Quality Assurance Analyst. This is a great opportunity to be part of a company with a strong reputation for providing comprehensive insurance solutions and work with a dynamic team that values collaboration, professional growth, and a supportive work environment.

About Your New Job

• As the Claims Quality Assurance Analyst, you will evaluate claims handling procedures to ensure compliance with best practice, regulatory standards, and SLAs.
• You will conduct audits and analyse claims data to identify trends, improve consistency, and drive process improvements that reduce errors and optimise claims handling efficiency.
• You will collaborate with internal teams and external service providers on system enhancements, user testing, and process updates.
• As the Claims Quality Assurance Analyst you will manage complaint logs, provide actionable insights, support regulatory compliance, and help shape quality procedures and training initiatives to drive performance.

What Skills You Need

• MCC qualified, minimum of CIP, ideally a relevant professional or third-level qualification.
• Experience in claims within the General Insurance Industry, including at least 1 year in a quality assurance role.
• Strong knowledge of Public Liability, Employers Liability, Motor, and Property claims, including regulatory and operational requirements.
• Customer-focused, flexible, self-motivated; detail-oriented with strong organisational skills, able to perform under pressure in a dynamic environment.

What's on Offer

• Competitive salary, discretionary bonus, generous pension scheme, and health allowance for employees and dependents.
• 24 days annual leave with option to purchase more, 10 public holidays, 2 extra company days, comprehensive family leave policies.
• Life assurance, income protection, discounted insurance, complimentary lunch and coffee, active sports & social club, Bike to Work Scheme.
• Learning and development opportunities, exam and study leave, employee wellness initiatives, and access to Employee Assistance Programme.