Claims Quality Assurance Analyst

IPB Insurance; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Health Allowance

Holidays - 24 days

Pension Scheme

Life assurance

Income Protection Insurance

Bike to Work Scheme

Complimentary lunch and coffee

Job summary

IPB Insurance in Dublin 2 is seeking a Claims Quality Assurance Analyst to ensure claims handling aligns with SLAs, policies, and regulatory standards. You will evaluate processes, drive improvements, and partner with internal teams and external providers to enhance efficiency and accuracy across the claims lifecycle.

You will support compliance, handling complaints, and contribute to system enhancements, while fostering continuous improvement in a regulated financial services environment.

Qualifications

• Evaluating claims handling procedures to ensure compliance with best practice, regulatory requirements and SLAs.
• Conducting audits, analyzing data, and generating reports to drive continuous process improvement and reduce errors such as Claims Leakage.
• Collaborating with internal teams and external providers on system enhancements, user testing, and process updates.

Responsibilities

• Evaluating claims handling procedures to ensure compliance with best practice, regulatory requirements and Service Legal Agreements.
• Identifying and sharing best practices to standardise procedures, improve consistency, and enhance claims handling efficiency.
• Conducting audits, analysing data, and generating reports to drive continuous process improvement and reduce errors or Claims Leakage.
• Collaborating with internal teams and external providers on system enhancements, user testing, and process updates to improve claims efficiency.
• Managing complaint logs, ensuring timely resolution, and supporting regulatory compliance, including audits and adherence to industry standards.
• Developing and maintaining quality procedures, supporting training initiatives, and follow-up on corrective actions to drive performance improvements.

Skills

MCC qualified

CIP

QA in claims

Regulatory knowledge

Education

Professional or tertiary qualification in insurance

Job description

Title: Claims Quality Assurance Analyst

Reporting to: Claims Business Support Manager

Location: Grand Canal Dock, Dublin 2

Contract: Permanent

Working Model: Hybrid Working Model (two days in the office, three days working remote on a weekly basis. Flexibility to work additional days in the office will be required depending on business demands).

• Kindly note we do not offer visas or sponsorship for this role. You must have the right to work in Ireland and provide a valid Visa to be considered for this role.

About IPB

Founded in 1926, we are the leading insurer of Ireland's public sector for the past 100 years. As Irelands only indigenous mutual insurer, we exist to protect and safeguard the interests of our Members, consisting of all 31 Local Authorities, 16 Education and Training Boards, the HSE, LDA and Regional Assemblies. In doing so, we play an important role in supporting our Members in serving the needs of their local communities across the length and breadth of Ireland.

About the Role

The Claims Quality Assurance Analyst will play a pivotal role in ensuring claims handling procedures are executed in compliance with SLAs, best practices, and internal policies. This position involves evaluating claims processing to maintain consistency and accuracy while driving process improvements to enhance efficiency and reduce errors. The role will collaborate closely with internal teams and external service providers to assess performance, identify gaps, and provide actionable insights. Additionally, the Claims Quality Assurance Analyst will contribute to regulatory compliance, complaint management, and system enhancements, all while fostering a culture of continuous improvement and maintaining high-quality standards across the claims process. The overall goal is to ensure that claims are processed effectively, meeting industry standards and delivering optimal outcomes for the business and its customers.

Fitness & Probity and Conduct Standards

IPB Insurance is a financial institution regulated by the Central Bank of Ireland. As such, this role is regulated and subject to the Fitness and Probity Standards as set out by the Central Bank. These standards require that individuals performing Controlled Functions (CFs) are competent, capable, honest, ethical, and act with integrity. In addition, the role is subject to the Conduct Standards introduced under the Central Bank (Individual Accountability Framework) Act 2023, which apply throughout the course of employment. Accordingly, this role will be subject to enhanced pre-employment screening procedures, and there will be an ongoing requirement for the role holder to maintain both fit and proper status and adherence to the Conduct Standards throughout their employment.

To be successful in the role you will be accountable for

• Evaluating claims handling procedures to ensure compliance with best practice, regulatory requirements and Service Legal Agreements.
• Identifying and sharing best practices to standardise procedures, improve consistency, and enhance claims handling efficiency.
• Conducting audits, analysing data, and generating reports to drive continuous process improvement and reduce errors or Claims Leakage.
• Collaborating with internal teams and external providers on system enhancements, user testing, and process updates to improve claims efficiency.
• Managing complaint logs, ensuring timely resolution, and supporting regulatory compliance, including audits and adherence to industry standards.
• Developing and maintaining quality procedures, supporting training initiatives, and follow-up on corrective actions to drive performance improvements.

What we're looking for

• MCC qualified, with a minimum of CIP, and ideally a relevant professional or third-level qualifications.
• Experience in claims within the General Insurance Industry, including a minimum of 1 year in a quality assurance role.
• Strong knowledge of Public Liability, Employers Liability, Motor, and Property claims, including regulatory and operational requirements.
• A customer-focused, flexible, and self-motivated individual with excellent organisational skills, a keen eye for detail and the ability to perform under pressure in a dynamic environment.

What you'll get

• Experience to a wide range of claims handling processes, collaborating with internal teams and external service providers.
• Opportunity to drive quality improvements and enhance operational efficiency across claims procedures.
• Influence best practices and contribute to system enhancements that optimise claims processing.
• Direct involvement in ensuring compliance with industry regulations and delivering exceptional outcomes for the business and customers.

We offer you a culture that is underpinned and supported by our values and behaviours of 'Passionate', 'Service Driven', 'Respectful', 'Trustworthy' and 'Collaborative'. These values underpin how we interact with each other across everything that we do. They guide our thinking, decisions, and actions, creating a truly unique place to work. Every employee is responsible for the creation of our culture which focuses on creating a psychologically safe 'Speak Up' environment, promoting an inclusive and diverse workplace and enhancing our journey in employee engagement and sustained performance improvement.

Lots of benefits including

• Competitive Salary.
• Discretionary Bonus.
• Health Allowance for employees and dependents where applicable.
• Holidays - 24 days annual leave plus the option to purchase more.
• 10 public holidays plus 2 additional company days.
• Generous Pension Scheme.
• A suite of family leave policies.
• Life assurance cover.
• Income Protection Insurance.
• Discounted Home and Car Insurance.
• Learning and Development Opportunities.
• Exam and Study Leave.
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including annual Flu vaccine.
• Complimentary lunch and coffee
• Bike to Work Scheme.
• Active Sports and Social Club.

IPB is committed to attracting, developing, and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of gender, race, religion, sexual orientation, age, marital status, family status, disability, or membership of the Traveller community. We bring out the best in each other.

IPB is proud to be recognised as a Great Place to Work.

IPB is dedicated to Sustainability and safeguarding your future. We focus on Environmental, Social, and Governance commitments, and invite you to join us in creating a better world for generations to come.

Individuals who are interested in applying for a job opportunity in IPB can request reasonable accommodations to be made throughout the recruitment process.

Interviews

Interviews will be conducted in-person, in addition to virtually where required.