Claims Quality Assurance & Compliance Analyst

Orange Recruitment; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Orange Recruitment in Dublin is seeking a Claims Quality Assurance Analyst to join a leading insurance organisation. You will drive quality and regulatory compliance across the claims function, delivering insights to improve outcomes and SLAs.

You'll audit claims files, identify improvement opportunities, collaborate with internal teams and service providers, and support regulatory activities while promoting best practices and operational excellence.

Qualifications

• Claims experience within the General Insurance sector.
• Minimum 1 year experience in a Claims Review or Financial Services audit capacity
• Knowledge of Motor, Property, Public Liability, and Employers Liability claims
• Excellent analytical skills and attention to detail
• Strong communication and stakeholder management abilities

Responsibilities

• Conduct quality audits and reviews of claims files
• Ensure compliance with regulatory requirements, internal policies, and SLAs
• Identify trends, claims leakage, and opportunities for process improvement
• Produce analysis and reporting to support business decision-making
• Collaborate with internal teams and external service providers on system and process enhancements
• Support complaint management and regulatory audit activities
• Develop quality assurance procedures and drive continuous improvement initiatives

Skills

Analytical thinking

Communication

Stakeholder management

Job description

Orange Recruitment in Dublin is seeking a Claims Quality Assurance Analyst to join a leading insurance organisation. You will drive quality and regulatory compliance across the claims function, delivering insights to improve outcomes and SLAs.

You'll audit claims files, identify improvement opportunities, collaborate with internal teams and service providers, and support regulatory activities while promoting best practices and operational excellence.