Claims Operations Manager

Morgan McKinley; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Morgan McKinley is partnering exclusively with an international specialty insurer in Dublin to recruit a senior Claims Operations Lead. The role reports to the Chief Claims Officer and focuses on intake, data quality, analytics and governance.

You will oversee FNOL, monitor SLAs, develop MI dashboards, and drive process improvements with the claims team, brokers, and tech partners. Interviews are planned for early November.

Qualifications

• Experience in insurance, reinsurance, claims operations or insurance operations.
• Hands-on experience with claims management systems and operational workflows.
• Experience producing MI, reports and dashboards, with strong Excel and data skills.

Responsibilities

• Oversee FNOL intake, registration, acknowledgment and assignment.
• Monitor SLAs, queues, unallocated work and backlogs, and elevate issues early.
• Coordinate and prioritise work across the Claims Assistant team.
• Produce claims MI and dashboards covering FNOL volumes, acknowledgment times and SLA performance.
• Document workflows and operating standards; support enhancements and data migration.

Skills

Insurance knowledge

Claims operations

Data analysis

Excel

Communication

Tools

Claims management systems

Job description

I’m partnering exclusively with an international specialty insurer that is building out its claims function in Dublin. They’re hiring a Claims Operations Lead into a newly created, senior role, reporting directly to the Chief Claims Officer.

The role:

Claims intake and workflow

• Oversee FNOL intake, registration, acknowledgment and assignment
• Monitor SLAs, queues, unallocated work and backlogs, and elevate issues early
• Coordinate and prioritise work across the Claims Assistant team

Data quality and controls

• Audit claim files and system data, and fix the gaps you find
• Maintain the controls and documentation that support governance, regulation and audit

Reporting and analytics

• Produce claims MI and build dashboards covering FNOL volumes, acknowledgment times, SLA performance, open and closed inventories, ageing, backlogs, and activity by line of business
• Spot trends and report to claims leadership
• Support insurer, reinsurer and broker reporting, including bordereaux

Process improvement and claims technology

• Simplify, standardise and automate claims processes
• Document workflows, procedures and operating standards
• Work with system providers on enhancements, testing and implementation of new claims technology, and support data migration between platforms

Governance and compliance

• Keep claims operating procedures current and monitor compliance with them
• Support internal and external audits and carry through corrective actions
• Support regulatory, contractual and delegated-authority requirements

Stakeholders

• Work closely with Underwriting, Finance, Operations and Technology

What you’ll bring

• Experience in insurance, reinsurance, claims operations or insurance operations
• A strong understanding of claims administration and the claims lifecycle
• Hands-on experience with claims management systems and operational workflows
• Experience producing MI, reports and dashboards, with strong Excel and data skills
• A sharp eye for detail and data accuracy in a high-volume environment
• A practical problem-solver who communicates clearly with claims professionals, senior management and external partners

First interviews are planned for early November.