European Claims and Customer Ops Leader (AI-Driven)

Le Meas Executive Search; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Le Meas Executive Search, working with a multinational Insurance firm, seeks an Operations Manager for Dublin to lead end-to-end Claims, Complaints and Customer Service across Europe. Based in Dublin, you will own processes, performance and continuous improvement in a high-visibility role.

You will steer cross-functional streams, drive an AI-enabled operating model, communicate with senior stakeholders, and foster a high-performance, diverse team in Ireland.

Qualifications

• 8+ years' experience in Operations Management within insurance or financial services.
• Experience leading claims, complaints, customer service and analyst teams across multi-site or international environments.
• Experience in process-led organisations.
• Ability to manage through influence and authority with Team Leads.
• Fluency in English; additional European languages are an advantage.

Responsibilities

• Own and optimise end-to-end processes for claims, complaints and customer service.
• Lead multi-disciplinary streams via Team Leads to ensure quality.
• Monitor KPIs, dashboards and provide reporting to senior stakeholders.
• Act as escalation point for complex and sensitive claims/complaints.
• Drive transformation towards an AI-enabled operating model and change management.
• Provide day-to-day leadership and coaching for a multicultural team.

Skills

Operations management

Claims handling

Customer service

Team leadership

Data analysis

Stakeholder communication

Process improvement

AI/automation interest

Job description

Le Meas Executive Search, working with a multinational Insurance firm, seeks an Operations Manager for Dublin to lead end-to-end Claims, Complaints and Customer Service across Europe. Based in Dublin, you will own processes, performance and continuous improvement in a high-visibility role.

You will steer cross-functional streams, drive an AI-enabled operating model, communicate with senior stakeholders, and foster a high-performance, diverse team in Ireland.