Claims Advisor/Handler Level 2

OUTSURANCE DESIGNATED ACTIVITY COMPANY; Dún Laoghaire-Rathdown, Ireland's Eye; On-site; EUR 28,000 - 40,000; Full time

Job summary

OUTsurance Designated Activity Company is seeking a Claim Advisor Level 2 for its Motor Claims team, based on-site at Cherrywood, Dublin. You will own claims from notification through settlement, applying MCC-guided procedures and using professional judgment to deliver fair outcomes.

The role requires 6+ months in insurance customer-facing work, strong communication, and a proactive problem-solving mindset.

Qualifications

• APA qualification in line with MCC requirements (Certificate in Insurance Product Advice).
• 6+ months’ experience in an insurance customer-facing role.
• Strong communication and organisational skills.
• Proactive, problem-solving mindset.
• Confident in making decisions and taking ownership of outcomes.

Responsibilities

• Manage own claims portfolio, from notification to settlement
• Apply procedures and judgment to deliver fair, cost-effective outcomes
• Collaborate with internal teams and suppliers to move claims forward
• Flag and support the resolution of any complex or escalated claims
• Help identify potential fraud using indicators and professional insight
• Provide great service and clear communication to our customers

Skills

Communication skills

Organisational skills

Problem-solving mindset

Decision making

Team player

Education

APA qualification (Certificate in Insurance Product Advice)

Job description

Building 3, Cherrywood Bus Pk, Loughlinstown, Dublin 18, D18 TF72

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Application Details

In order to work in Ireland a non‑EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Claim Advisor (Motor Claims) Level 2Looking to take the next step in your career within OUTsurance? If you have a solid background in customer-facing insurance work and a passion for delivering great outcomes, this could be the move for you.At OUTsurance, our Claims Team is building something exciting — a team that sets the standard for fair, efficient, and customer-first claims handling in the Irish market. As we grow, we're looking for people who want to develop their careers and play a key role in shaping how we do things. What’s the role?We’re looking for a Claim Advisor level 2 to join our team to handle Motor Claims Department. You’ll be responsible for managing claims from first notification through to settlement — taking ownership of cases, making decisions within your authority, and providing excellent service throughout.This is a full-time, on‑site role based in our Cherrywood, Dublin offices.

Key responsibilities:

• Manage your own claims portfolio, from notification to settlement
• Apply procedures and judgment to deliver fair, cost‑effective outcomes
• Collaborate with internal teams and suppliers to move claims forward
• Flag and support the resolution of any complex or escalated claims
• Help identify potential fraud using indicators and professional insight
• Provide great service and clear communication to our customers

What we’re looking for

• APA qualification in line with MCC requirements (Certificate in Insurance Product Advice) is desirable.
• 6+ months’ experience in an insurance customer-facing role
• Strong communication and organisational skills
• A proactive, problem‑solving mindset
• Confidence in making decisions and taking ownership of outcomes
• A team player who thrives in a collaborative environment

• Sector: financial and insurance activities

Career Level

• Not Required