Insurance Administrator (FNOL)

Arthur J. Gallagher & Co. (AJG); Drinagh; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

People-first culture

Job summary

Pen Underwriting, part of Gallagher, seeks an Insurance Administrator (FNOL) to join our Wexford Claims team in a hybrid role. You will own the First Notification of Loss process and provide claims administration support across multiple lines of business, ensuring accurate registration and timely updates.

You will collaborate with insurers, loss adjusters, engineers, and service providers, delivering high-quality customer service while maintaining compliant records and meeting deadlines in a

Qualifications

• Experience in an office, administrative, insurance or customer service environment.
• Proficient Microsoft Office applications including Outlook, Word and Excel.
• Clear communication with customers, colleagues and external partners by phone and in writing.
• Ability to manage multiple tasks and deadlines.
• Structured approach to organising information and records.
• Ability to work independently while collaborating with a wider team.
• Customer-focused mindset delivering professional service.
• Ability to identify issues and propose practical solutions.
• APA qualification or CIP progression beneficial, but not essential.

Responsibilities

• Handle FNOL cases and register claims within agreed timelines.
• Deliver high-quality customer service via phone, email and written communication.
• Maintain accurate claims files and records.
• Coordinate with external experts, suppliers and service providers.
• Support claims administration across lines of business.
• Ensure compliance with GDPR, CPC, and CICA requirements.

Skills

Microsoft Office

Customer service

Communication

Organization

Independent work

Education

APA qualification or CIP progress

Tools

Outlook

Word

Excel

Job description

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

At Pen Underwriting, we're looking for an Insurance Administrator (FNOL) to join our Claims team in Wexford. This hybrid role offers the opportunity to play a key part in supporting customers at the start of their claims journey, ensuring claims are registered accurately, efficiently, and with care.

Working closely with the Property Damage and Strategic Claims Lead, you'll take ownership of the First Notification of Loss (FNOL) process and provide claims administration support across a wide range of insurance products. You'll collaborate with colleagues across Claims, Underwriting and Accounts, helping to deliver a responsive service that supports both customers and business partners.

If you're someone who enjoys problem-solving, building relationships, and working in a fast-paced environment where every day is different, we'd love to hear from you. At Pen Underwriting, you'll join a team of service-minded professionals who value collaboration, integrity, and continuous learning.

How you'll make an impact

In this role, you'll be the first point of contact when a claim is reported, helping customers navigate an important moment with professionalism and empathy. You'll manage the FNOL process from initial registration through to accurate claims administration, ensuring key deadlines and service standards are achieved.

You'll work closely with insurers, loss adjusters, engineers, and other service providers to support claim progression while maintaining accurate records and documentation. You'll also partner with colleagues across the business to ensure information is shared effectively and customers receive clear, timely updates throughout the claims journey.

• Managing and registering First Notification of Loss (FNOL) cases within agreed timelines
• Delivering high-quality customer service through phone, email, and written communication
• Maintaining accurate claims files and document records
• Coordinating with external experts, suppliers, and service providers
• Supporting claims administration across all lines of business
• Ensuring compliance with GDPR, CPC, and CICA requirements
• Assisting with ad hoc claims-related activities as required

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About you

• Experience working in an office, administrative, insurance, or customer service environment
• Confidence using Microsoft Office applications, including Outlook, Word, and Excel
• The ability to communicate clearly with customers, colleagues, and external partners by phone and in writing
• Experience managing multiple tasks and priorities while meeting agreed deadlines
• A structured approach to organising information and maintaining accurate records
• The ability to work independently while collaborating effectively with a wider team
• A customer-focused mindset with a commitment to delivering a professional service
• The ability to identify issues and suggest practical solutions
• An APA qualification or progress towards a CIP qualification would be beneficial, but is not essential

At Pen Underwriting, you'll be part of a collaborative and supportive team where your contribution matters. The relationship builders. The problem solvers. The service-minded professionals. Together, we help deliver positive outcomes for our customers and each other.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)