Service Advisor

Kearys; Ballyphehane; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

31 Days Paid Leave

Company Pension

Healthcare Scheme

Bike to Work Scheme

Referral Bonus

Professional & Personal Development

Employee Wellbeing Programme

Employee Assistance Programme

Job summary

Kearys Motor Group is seeking a full-time Service Advisor for Kearys Hyundai on Kinsale Road, Cork. You will greet customers, assess issues, and translate findings into work orders for technicians while managing parts, invoices, and customer records.

Applicants should have prior customer service experience, a basic technical understanding, and a full, clean driving license. A supportive benefits package is provided including pension, healthcare, and wellbeing initiatives.

Qualifications

• Previous customer service experience is desired.
• Ideally have a technical understanding/background.
• Full, clean driving license.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Skills

Customer service

Active listening

Rapport building

Communication

Explain technical info

Job description

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full-time Service Advisor to join our dynamic, growing team based in Kearys Hyundai, Kinsale Road.

Role Responsibilities:

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Role Requirements:

• Develop natural conversation to build rapport, trust and credibility with customers.
• Active listening to build understanding of customer needs and motivations.
• Present products and services enthusiastically and with conviction.
  
• Use customer records and data to personalise the customer's experience and build the relationship.
• Link features and benefits to the customer's needs for additional work identified and services offered.
• Explain complex technical information in a way that can be understood by the customer.
• Guide customer to the right choice for them.
• Previous customer service experience is desired.
• Ideally have a technical understanding/background.
• Full, clean driving license.

Benefits:

Why work with us?

• 31 Days Paid Leave (inclusive of public holidays)
• Company Pension
• Healthcare Scheme
• Employee Volunteer Day
• 2 Company Days
• Bike to Work Scheme
• Referral Bonus
• Milestone Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme
• 24/7 Employee Assistance Programme
• Death in Service Benefit
• Long Term Disability Scheme
• Tax Saver scheme
• Employee Recognition Programme
• Sports and Social Club