Automotive Service Advisor – Customer-Focused Growth

Kearys; Ballyphehane; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

31 Days Paid Leave

Company Pension

Healthcare Scheme

Bike to Work Scheme

Referral Bonus

Professional & Personal Development

Employee Wellbeing Programme

Employee Assistance Programme

Job summary

Kearys Motor Group is seeking a full-time Service Advisor for Kearys Hyundai on Kinsale Road, Cork. You will greet customers, assess issues, and translate findings into work orders for technicians while managing parts, invoices, and customer records.

Applicants should have prior customer service experience, a basic technical understanding, and a full, clean driving license. A supportive benefits package is provided including pension, healthcare, and wellbeing initiatives.

Qualifications

• Previous customer service experience is desired.
• Ideally have a technical understanding/background.
• Full, clean driving license.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Skills

Customer service

Active listening

Rapport building

Communication

Explain technical info

Job description

Kearys Motor Group is seeking a full-time Service Advisor for Kearys Hyundai on Kinsale Road, Cork. You will greet customers, assess issues, and translate findings into work orders for technicians while managing parts, invoices, and customer records.

Applicants should have prior customer service experience, a basic technical understanding, and a full, clean driving license. A supportive benefits package is provided including pension, healthcare, and wellbeing initiatives.