Cafe Team Lead — Customer Service & Operations Leader

Avoca Ireland; Rathcoole; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounted meals on shift

Catering facilities on site

Staff discount

Pension scheme

Cycle scheme

Employee Assistance Programme

Résumé du poste

Avoca Rathcoole is seeking a responsible full-time Team Lead to support the management team in Avoca Rathcoole store and café on a permanent contract. The role covers opening/closing duties, cash handling and reconciliation, and day-to-day department support while assisting the management team in various capacities.

Ideal candidates will have 3 years in a similar role, excellent customer service, attention to detail, and a proven track record of taking responsibility.

Qualifications

• Proven track record of seeking responsibility.
• Excellent customer service skills.
• Attention to detail and problem solving skills.
• Reliable and flexible in their approach to work.
• 3 years experience in similar role.

Responsabilités

• Opening and/or Closing of your Department as outlined by your manager.
• Cash Handling
• Cash Reconciliation
• Customer Service queries including dealing with complaints
• Ordering processes for the store
• Provide general support to the management team
• Ad hoc duties as required

Connaissances

Customer Service

Staff management

Teamwork

Brand representation

Excellent communication skills

Description du poste

Avoca Rathcoole is seeking a responsible full-time Team Lead to support the management team in Avoca Rathcoole store and café on a permanent contract. The role covers opening/closing duties, cash handling and reconciliation, and day-to-day department support while assisting the management team in various capacities.

Ideal candidates will have 3 years in a similar role, excellent customer service, attention to detail, and a proven track record of taking responsibility.