Branch Welcome Advisor - Claremorris

Cpl Group; Claremorris; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland (via CPL) in Claremorris is seeking a Welcome Advisor to be the first point of contact for customers, delivering friendly and efficient service in a busy branch.

The role is a 12-month contract, Monday to Friday, 9am–5pm, onsite, with a salary of €30,000 per year. You will engage with both personal and business customers and support branch operations.

Qualifications

• Excellent customer service experience.
• Strong communication and interpersonal skills.
• Team-first attitude with ability to work in a supportive environment.
• Willingness to learn new banking systems and technologies.

Responsibilities

• Deliver exceptional customer service (including cashier duties).
• Guide customers through self-service options such as Banking365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when necessary.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech-savvy

Tools

Banking 365

Job description

Join Bank of Ireland through Cpl - Build Your Future in Banking!

Welcome Advisor - Claremorris

Location: Claremorris

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We're looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you'll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You'll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalated when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)