Branch Welcome Advisor - Clonakilty

Cpl Group; Cork; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Mileage allowance

12-month contract

Job summary

Bank of Ireland, recruited via CPL, is seeking a Branch Welcome Advisor for Clonakilty (West Cork). The role is a 12-month contract, fully onsite, with a starting rate of €16.48 per hour (about €30,000 per year).

Travel to other branches is required occasionally, with a mileage allowance. You’ll be the first point of contact for customers, delivering friendly, professional service and guiding users through self-service options like Banking 365, while maintaining accurate records in internal

Qualifications

• Excellent customer service track record.
• Strong communication and teamwork skills.
• Motivated with a drive to achieve goals.
• Interest in banking technology and learning new systems.

Responsibilities

• Deliver exceptional customer service and handle cashier duties when needed.
• Guide customers through self-service options such as Banking 365.
• Manage branch customer flow for a smooth experience.
• Update customer information in internal systems.
• Resolve basic queries and escalate when necessary.
• Share insights to improve service delivery.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech curiosity

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Branch Welcome Advisor - Clonakilty

Location: At the moment have a role available in the following location and it is a 12 month contract:

• Clonakilty (West Cork)

Please note: Flexibility to travel between the branches will be required on occasion. A mileage allowance will be provided.

Salary: €16.48 per hour (equates to €30,000 per year)

Working Hours: 9am - 5pm, Monday - Friday, fully onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and upscale when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)