Branch Customer Experience Specialist

Cpl Group; Galway; On-site; EUR 26,000 - 34,000; Full time

Job summary

Cpl is recruiting for an on-site Customer Service role in Eyre Square, Galway, working with Bank of Ireland. The position is an 18-month contract, with a 9am-5pm, Monday to Friday pattern. You will engage with customers, manage branch flow, and guide customers to self-service channels while updating in-house systems.

We value a proven customer-service track record, strong communication, and teamwork. No essential qualifications are required, and Cpl supports career development within a diverse

Qualifications

• A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills.
• Self-motivated with a passion to achieve goals and identify sales leads and referrals.
• Curiosity for technology, and a willingness to learn new technologies.

Responsibilities

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Handle the flow of customers to ensure their smooth passage through the Branch
• Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Record/update relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
• Understand your goals, and your role in delivering and achieving the Group`s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group`s success
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
• You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

Skills

Customer service

Communication

Teamwork

Job description

Cpl is recruiting for an on-site Customer Service role in Eyre Square, Galway, working with Bank of Ireland. The position is an 18-month contract, with a 9am-5pm, Monday to Friday pattern. You will engage with customers, manage branch flow, and guide customers to self-service channels while updating in-house systems.

We value a proven customer-service track record, strong communication, and teamwork. No essential qualifications are required, and Cpl supports career development within a diverse