Branch Customer Advisor, Maynooth.

AIB; Maynooth; Hybrid; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Job summary

AIB in Maynooth is hiring for a customer-facing role within the branch team to deliver a welcoming and engaging experience for customers. You will work with colleagues to ensure smooth day-to-day banking and support customers with a range of services.

The role emphasizes excellent customer service, problem solving across multiple channels, and collaboration in a hybrid working environment balancing home and office time.

Qualifications

• Evidence of excellent customer relationship skills.
• Passion for delivering the best possible customer experience.
• Works cooperatively with others to achieve objectives.

Responsibilities

• Greet all customers who enter the Branch.
• Process payments and withdrawals within the cash desk and day-to-day banking tasks.
• Help customers set up and maintain accounts.
• Handle calls, emails, and in-person inquiries.
• Promote banking products and services to customers.
• Direct customers to the right colleague for queries.
• Assist customers with IT systems to update details.
• Perform general administration tasks.

Skills

Customer service

Relationship skills

Multi-channel support

Job description

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team?

What Is The Role

The role is customer facing in the AIB branch in Maynooth. You will work as part of the branch team to provide excellent engaging experience for our customers.

Key Responsibilities Include

• Greet all customers who enter the Branch.
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts.
• Deal with calls, emails, and face-to-face enquiries.
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details.
• General administration tasks.

What You Will Bring

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Why Work For AIB

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Salary: €30,525 per annum

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail].

Closing Date: 18th September 2026