Branch Customer Advisor, Maynooth

Allied Irish Banks; Maynooth; Hybrid; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Variable Pay

Employee Assistance Programme

Family leave options

Job summary

Allied Irish Banks in Maynooth is seeking a customer-facing role within the branch team to provide an engaging experience for our customers. You will greet customers, process payments, help set up and maintain accounts, and handle inquiries across channels.

You will promote financial products, guide customers to the right colleague, and assist with IT-enabled updates, all within a hybrid working model. Salary is €30,525 per annum.

Qualifications

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Responsibilities

• Greet all customers who enter the Branch.
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts.
• Deal with calls, emails, and face-to-face enquiries.
• Promotefinancial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details.

Skills

Customer relationship skills

Customer engagement

Team collaboration

Problem resolution

Job description

What is the Role:

The role is customer facing in the AIB branch in Maynooth . You will work as part of the branch team to provide excellent engaging experience for our customers.

Key Responsibilities Include:

• Greet all customers who enter the Branch.


• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.


• Help customers to set up and maintain accounts.


• Deal with calls, emails, and face-to-face enquiries.


• Promotefinancial products and services to customers.


• Guide customers to the correct colleague in regard to their financial queries.


• Help customers with the use of IT systems to update account details.

What you will bring:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.


• Is passionate about delivering the best possible experience to our customers.


• Works co-operatively with others across the organization to achieve shared objectives.


• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Variable Pay


• Employee Assistance Programme


• Family leave options

Salary: €30,525 per annum

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail] .