Branch Customer Advisor, Naas

Allied Irish Banks; Naas; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Variable Pay

Employee Assistance Programme

Family leave options

Job summary

Allied Irish Banks in Naas, Ireland, is seeking a customer-facing role within the branch team to deliver an engaging customer experience.

You will greet customers, assist with accounts, process transactions, and handle inquiries across channels while promoting our financial services. The role offers a hybrid working model to balance home and office work.

Qualifications

• Evidence of excellent customer relationship skills.
• Ability to engage with customers and represent the bank with professionalism.
• Willingness to work as part of a branch team.

Responsibilities

• Greet all customers who enter the Branch.
• Process payments and withdrawals within the cash desk and day-to-day banking tasks.
• Help customers set up and maintain accounts.
• Handle calls, emails, and face-to-face inquiries.
• Promote financial products and services to customers.

Skills

Customer service

Communication

Teamwork

Tools

IT systems

Job description

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team?

What is the Role:

The role is customer facing in the AIB branch in Naas . You will work as part of the branch team to provide excellent engaging experience for our customers.

Key Responsibilities:

• Greet all customers who enter the Branch.
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts.
• Deal with calls, emails, and face-to-face enquiries.
• Promotefinancial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details.

What you Will Bring:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
• Is passionate about delivering the best possible experience to our customers.
• Works co-operatively with others across the organization to achieve shared objectives.
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Benefits:

• Variable Pay
• Employee Assistance Programme
• Family leave options

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail]

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.