Reservations Agent
Fleet Street Hotel
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Benefits offered by this job
Job summary
The Fleet Hotel in Dublin is hiring a Reservations Agent to join its busy front office team. You will oversee day‑to‑day reservations, manage group bookings, and liaise with housekeeping to keep inventory accurate while delivering excellent guest service.
The ideal candidate has at least 1 year in a similar 4‑ or 5‑star hotel role, strong IT skills (Word/Excel), and professional telephone etiquette. A calm, positive attitude and team‑oriented approach are essential.
Qualifications
- A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
- Computer literacy – Word and Excel.
- Proven track record.
- Professional telephone etiquette.
- Good mathematical skills.
- Good organisational skills.
- Strong team player.
- Excellent written and verbal communication.
- Positive, cheerful and courteous demeanour.
- Ability to remain calm under pressure.
Responsibilities
- Organise and manage day-to-day operations of the reservations department overseeing all revenue streams.
- Monitor and coordinate group reservations with the General Manager & Revenue Manager.
- Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
- Have full working knowledge of hotel reservation systems.
- Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment.
- Review no shows and cancellations and process charges according to the hotel policy.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (day, evening, Saturdays).
- Adhere to Fire and safety regulations and GDPR rules & regulations.
- Be fully conversant on all aspects of HotSoft. Prior knowledge of HotSoft/Opera is advantageous.
- Be aware of all bedrooms & suites, facilities and locations in the Hotel.
- Assist in rate configuration where necessary.
- Work closely with the Front Office Manager and reception team.
- Manage and resolve all guest issues and provide training to new employees on policies and procedures.
Skills
Tools
Job description
Join our fabulous team at The Fleet Hotel as a Reservations Agent!
The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.
- Organise and manage the day to day operations of the reservations department overseeing all revenue streams.
- Monitor and coordinate group reservations in conjunction with the General Manager & Revenue Manager.
- Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
- Have full working knowledge of hotel reservation systems.
- Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue Manager.
- Review no shows and cancellations and process charges according to the hotel policy
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
- To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
- Use discretion when dealing with guest at all times, adhering to GDPR rules & regulations.
- To ensure that all standards and procedures comply with the Finance Dept requirements.
- To be fully conversant on all aspects of HotSoft. Prior Working Knowledge of HotSoft/Opera is advantageous.
- To be fully aware of all types of bedrooms & suites, all their facilities and locations in the Hotel.
- Assist in rate configuration where necessary.
- Work closely with the Front Office Manager and reception team as required.
- Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.
- A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
- Computer literacy – word, excel
- Proven track record.
- Professional Telephone etiquette
- A good mathematical skill base
- Good organisational skills.
- Strong team player
- Excellent communication skills both written and verbal.
- Positive attitude, cheerful and courteous demeanour.
- Ability to remain calm whilst under pressure.
- Competitive rate of pay
- PRSA pension scheme
- Career progression opportunities across the Windward group
- Employee Assistance Programme
- Digital Wellness Programme
- Complimentary, high quality meals on duty including breakfast, lunch & dinner
- Discounted room & dining rates in Windward properties for you as well as friends and family
- Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
The Fleet Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Not disclosed
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