Reservations Agent

Faithlegg; Munster; On-site; EUR 27,000 - 36,000; Full time

Job summary

Faithlegg seeks a front-of-house professional to deliver professional, friendly guest service and promote resort facilities. The role covers 3-5 days of varied shifts, with emphasis on accurate outlet bookings and timely communication.

Ideal candidate has strong communication, guest care, and computer skills, with the ability to upsell across departments. Join a team dedicated to high standards of service and teamwork at Faithlegg.

Qualifications

• Min of 2 years experience in a similar role.
• Excellent Communication (written and oral) and Interpersonal skills.
• Computer literacy with proficiency in Microsoft essential.
• Exceptional Guest Care and superb attention to detail.
• Self-motivated, trustworthy, enthusiastic & polite.
• The ability to upsell across the resort.

Responsibilities

• Provide professional, friendly and courteous service to all guests.
• Work varying shifts over 3-5 days per week.
• Promote the facilities and services on offer by the resort.
• Ensuring that service is delivered in accordance with agreed standards.
• Ensure that bookings for the outlets are accurately taken using the relevant system.
• Ensure that all information is communicated to the relevant party in a timely manner.
• To develop a strong working relationship with colleagues in your department and related departments.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Attention to detail

Guest care

Teamwork

Upselling

Opera Fidelio

Channel management tools

Tools

Opera Fidelio

Channel management tools

Job description

Working with the reservations manager and team, the ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care. A flexible attitude towards working hours is essential as midweek and weekend work is involved.

The Role:

• Ensure a professional, friendly and courteous service to all guests;
• Work varying shifts over 3-5 days per week;
• Promote the facilities and services on offer by the resort;
• Ensuring that service is delivered in accordance with agreed standards;
• Ensure that bookings for the outlets are accurately taken using the relevant system;
• Ensure that all information is communicated to the relevant party(parties) in a timely manner;
• To develop a strong working relationship with colleagues in your department and related departments.

The ideal candidate will have:

• Min of 2 years experience in a similar role;
• Excellent Communication (written and oral) and Interpersonal skills;
• Computer literacy with proficiency in Microsoft essential;
• Exceptional Guest Care and superb attention to detail;
• Self-motivated, trustworthy, enthusiastic & polite;
• The ability to complete projects/task within agreed timeframe;
• Opera Fidelio and knowledge of channel management/revenue management tools a distinct advantage;
• The ability to upsell all department across the resort;
• Ability to use own initiative and to work as part of the team;
• Well groomed & neatly presented.