Bilingual SaaS Implementation Engineer (German) – EMEA

Keeper Security; Cork; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Onsite lunches

Private healthcare

Pension contribution

Sick Pay

Bike-to-Work Scheme

Job summary

Keeper Security in Ireland is seeking a driven Bilingual (German) Implementation Engineer for the EMEA B2B Support team. This hybrid role suits those near Cork or fully remote for others, focusing on guiding customers through Keeper integration and onboarding.

You will configure Keeper to meet business needs, provide level 2 technical support, and develop training materials while collaborating with cross-functional teams across global regions.

Qualifications

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role.
• Must be bilingual, native German with English fluency (both verbal and written).
• Experience in SaaS deployment with security software experience preferred.
• Working knowledge and hands on experience with Salesforce preferred.
• Experience with Google office tools.
• Windows & Linux administration and troubleshooting experience.
• Must have strong command for Linux Shell and PowerShell.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Advanced knowledge in on prem/cloud/hybrid environments.
• Strong understanding of SaaS architecture, cloud technologies, and software integration.
• Proficiency in programming languages, APIs, and data manipulation.
• Proficiency in leading external customer engagements.
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships.
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Ability to work independently and as part of a team, across global regions and time zones.
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

Responsibilities

• Guide customers through the process of integrating Keeper in their environment.
• Configure Keeper software to meet customer requirements and tailor implementations.
• Provide technical support and collaborate with cross-functional teams.
• Develop and deliver training sessions for customers on using Keeper.
• Create comprehensive documentation, user guides, and knowledge resources.
• Maintain records of customer configurations and communications.
• Collaborate with product development, sales and customer success teams.
• Participate in internal meetings to provide customer insights and improvement ideas.
• Oversee multiple implementation projects concurrently with timely delivery and clear status communication.

Skills

German (native)

English (fluent)

Customer engagement

Training delivery

Documentation

Education

Bachelor's degree in CS/IT

Tools

Salesforce

Google Workspace

PowerShell

Linux

Job description

Keeper Security in Ireland is seeking a driven Bilingual (German) Implementation Engineer for the EMEA B2B Support team. This hybrid role suits those near Cork or fully remote for others, focusing on guiding customers through Keeper integration and onboarding.

You will configure Keeper to meet business needs, provide level 2 technical support, and develop training materials while collaborating with cross-functional teams across global regions.