Customer Service Administrator - 12 Month Fixed Term Contract

Teleflex; Athlone; Remote; EUR 26,000 - 34,000; Full time

Job summary

Teleflex is a global medical technology company seeking a Customer Service Administrator for a 12-month fixed-term contract in Ireland. The role involves end-to-end order processing, order entry, returns handling, and invoicing within a fast-paced environment.

Key requirements include fluent English and 1–2 years of customer service experience, with strong attention to detail and time management. SAP and MS Office knowledge are advantageous; willingness to work outside regular hours if needed.

Qualifications

• English fluent required.
• 1–2 years in a fast-paced customer service environment, preferably multinational.
• Accurate with strong attention to detail and good time management.
• Ability to work to tight deadlines in a fast-paced department.
• Flexibility to work outside of regular hours if required.
• Good computer skills; Knowledge of Microsoft Office tools and SAP an advantage.
• Ability to work well under pressure in a target-driven environment.

Responsibilities

• Process orders received via telephone, fax, etc. promptly upon receipt.
• Enter orders.
• Process returns in a timely manner.
• Process credit and debit memos.
• Handle delivery processing.
• Process invoices.
• Review pricing.
• Perform general data entry relating to order-to-cash.

Skills

Fluent English

Attention to detail

Time management

Communication skills

Team player

Collaboration skills

Problem solving

Customer focus

Tools

Microsoft Office

SAP

Job description

Customer Service Administrator - 12 Month Fixed Term Contract

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow, Barrigel, Deknatel, LMA, Pilling, QuikClot, Rüsch, UroLift and Weck - trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

• Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, etc., are processed accurately and promptly upon receipt
• Order entry
• Returns: ensure that returns are processed in a timely manner
• Credit and debit memo processing
• Delivery processing
• Invoice processing
• Price review
• General data entry activities relating to the order to cash process

Education / Experience Requirements

• Fluent English Required.
• 1-2 years' experience working in a fast-paced customer service department, preferably within a multi-national environment
• Accurate with a strong attention to detail and good time management skills
• Ability to work to tight deadlines in a fast-paced department
• Flexibility and willingness to work outside of regular hours if required
• Good computer skills; Knowledge of Microsoft Office tools and SAP an advantage
• Ability to work well under pressure in a target driven environment

Specialized Skills / Other Requirements

• Self-driven and ability to work independently and/or as a team player
• Approachable and enthusiastic. Flexible and adaptable
• Good organisational skills with cultural awareness and sensitivity
• Good judgement and problem-solving ability and is capable of understanding the impact of decision making on both Teleflex Medical and its customers
• Strong collaboration and influencing skills - both internally and externally
• Excellent communication skills - both written and verbal
• Goal orientated for customer and business objectives
• Coaching/mentoring skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that's what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.