Bereavement Customer Service Advisor (Banking)

Cpl Group; Limerick; On-site; EUR 22,000 - 25,000; Full time

Benefits offered by this job

On-site training

Location & facilities

Competitive entry salary

Job summary

CPL Group, partnering with Bank of Ireland, is seeking an experienced Bereavement Customer Service Advisor for a 9-month contract at the Bank of Ireland local hub. Roles run from 9am–5pm, with the salary noted as €16.48 per hour.

You will support bereaved customers and their representatives with empathy in a professional service centre. Based in the Bank of Ireland hub, you’ll manage inbound calls, resolve issues, and ensure compliance with group and regulatory policies while handling highly

Qualifications

• Excellent attention to detail and empathy in communications.
• Comfortable handling sensitive bereavement cases within banking processes.
• Ability to navigate multiple banking systems and adhere to compliance requirements.

Responsibilities

• Deliver empathetic, high-quality service to bereaved customers and their representatives.
• Take ownership of issue resolution and ensure completion of end-to-end processes.
• Handle inbound calls and call transfers from colleagues and solicitors.
• Ensure compliance with Bank policies, ROI risk and local regulations in daily activities.

Job description

Bereavement Customer Service Advisor (Banking)

CPL are partners to a leading brand in the Banking industry and have enviable opportunities available to Experienced Customer Service professionals who want to kick start their career in a professional, forward focused and customer centric environment.

This is a full-time 9-month contract as a “Bereavement Customer Service Advisor” with Bank of Ireland, 9am-5pm.

Location: Bank of Ireland local hub office.

Salary: €16.48per hour

Role

• Deliver a superior and empathetic service as befitting a service centre of excellence, to our bereaved customers and to representatives of our customers who have died, including solicitors, executors, administrators and branch personnel
• Taking ownership and Responsibility for resolution of customer issues
• Receiving inbound calls / call transfers from colleagues dealing with customers as well as from Solicitors
• Being able to empathise with the customer's circumstances whilst listening carefully to what the customer/representative needs.
• Ensuring that personal compliance with the Group, ROI Risk and Compliance policies, Regulatory requirements, and local business unit policies and controls is achieved through the day to day activities associated with this role.
• You will based in Bank of Ireland local office hub. You’ll be dealing with issues related to deceased customers, being the first point of contact for the family or solicitor.
• The working days and hours are from 9am to 5pm and the phone line hours are from 9.30am to 4.30pm.
• While you are an employee of Cpl’s you are managed day to day by Bank of Ireland and made to feel very much part of the team.
• Exceptional attention to detail is an essential requirement for this role. The successful candidate must be comfortable working within highly complex operational processes, where each case can be unique and requires careful assessment and judgement. The bereavement process involves navigating multiple banking systems, interpreting varied customer circumstances, and ensuring accurate execution of often intricate end-to-end processes. The ability to understand, manage and challenge detailed process requirements while maintaining a high level of accuracy is critical

What’s on offer

• Full On-site Training – consistent after initial training period
• Excellent Location & On-site facilities
• Excellent Entry salary