Banking Relationship & Sales Advisor

CSB Bank; Redhills; On-site; EUR 42,000 - 54,000; Full time

Job summary

CSB Bank in Ireland seeks a customer relationship specialist to build lasting connections with existing and new clients, drive service excellence, and support daily branch operations. The role requires strong communication, knowledge of banking products, and the ability to work in a fast-paced environment while collaborating with internal teams to improve customer satisfaction.

Applicants should have at least 2 years of relevant experience and a good command of MS Office to manage records and

Qualifications

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Banking product knowledge

Communication

Interpersonal skills

Problem solving

MS Office

Tools

Microsoft Office

Job description

CSB Bank in Ireland seeks a customer relationship specialist to build lasting connections with existing and new clients, drive service excellence, and support daily branch operations. The role requires strong communication, knowledge of banking products, and the ability to work in a fast-paced environment while collaborating with internal teams to improve customer satisfaction.

Applicants should have at least 2 years of relevant experience and a good command of MS Office to manage records and