B2B Sales Administrator

Teamworx Ltd; Swords; On-site; EUR 28,000 - 38,000; Full time

Job summary

Teamworx Ltd in Ireland is seeking a motivated B2B Sales Administrator to support wholesale sales by managing the B2B ordering platform, processing orders, and maintaining customer relationships.

You will combine sales administration, customer service and telesales to drive growth while delivering an excellent customer experience. 2+ years of experience and ERP/CRM skills are preferred.

Join a well-established retailer and develop your sales skills in a fast-paced environment.

Qualifications

• 2+ years' experience in Sales Administration, Internal Sales or Customer Service.
• Experience with ERP/CRM systems and B2B ordering platforms.
• Telesales or account management experience desirable.

Responsibilities

• Manage the B2B online ordering platform, ensuring product, pricing and stock information is accurate.
• Process and monitor wholesale customer orders from receipt through to delivery.
• Act as the main point of contact for customer queries relating to products, pricing, stock and orders.
• Build relationships with existing customers through regular communication and proactive account support.
• Promote new products and seasonal ranges through planned telesales activity.
• Identify opportunities to increase sales by reviewing customer purchasing trends and order history.
• Prospect new wholesale customers and support business development initiatives.
• Analyse sales reports and customer activity to identify growth opportunities.
• Provide sales administration, reporting and project support to the Wholesale Sales team.
• Collaborate with Warehouse, Supply Chain, Finance and Marketing to ensure excellent customer service.

Skills

Sales administration

Customer service

Telesales

Account management

Communication skills

Excel

Tools

ERP/CRM systems

B2B ordering platform

Microsoft Excel

Job description

Role Overview

Reporting to the Wholesale National Account Manager, the B2B Sales Administrator will support the wholesale sales function by managing the B2B ordering platform, processing customer orders, maintaining customer relationships, and providing proactive sales support. The role combines sales administration, customer service and telesales to help drive sales growth while ensuring an excellent customer experience.

Key Responsibilities

• Manage the B2B online ordering platform, ensuring product, pricing and stock information is accurate.
  
• Process and monitor wholesale customer orders from receipt through to delivery.
  
• Act as the main point of contact for customer queries relating to products, pricing, stock and orders.
  
• Build relationships with existing customers through regular communication and proactive account support.
  
• Promote new products and seasonal ranges through planned telesales activity.
  
• Identify opportunities to increase sales by reviewing customer purchasing trends and order history.
  
• Prospect new wholesale customers and support business development initiatives.
  
• Analyse sales reports and customer activity to identify growth opportunities.
  
• Provide sales administration, reporting and project support to the Wholesale Sales team.
  
• Collaborate with Warehouse, Supply Chain, Finance and Marketing to ensure excellent customer service.
  

Candidate Profile

Experience

• 2+ years' experience in Sales Administration, Internal Sales, Wholesale Sales Support or Customer Service.
  
• Experience working with ERP/CRM systems and B2B ordering platforms.
  
• Previous telesales or account management experience is desirable.
  
• Excellent communication and relationship-building skills.
  
• Strong organisational skills with excellent attention to detail.
  
• Commercially aware with the ability to identify sales opportunities.
  
• Proficient in Microsoft Office, particularly Excel.
  
• Self-motivated, customer-focused and able to manage multiple priorities in a fast-paced environment.
  

If you are a strong administrator, a people person and would like to work with a well established retailer to learn and develop your sales skills, this could be the job for you.