Service Advisor: Elevate Customer Care & Diagnostics

Kearys; Midleton; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

31 Days Paid Leave

Company Pension

Healthcare Scheme

Employee Volunteer Day

Bike to Work Scheme

Referral Bonus

Milestone Programme

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Job summary

Kearys Motor Group in Midleton is recruiting a full-time Service Advisor to join our Renault team. You will greet customers, diagnose issues based on descriptions and vehicle condition, and translate problems into actionable work orders for technicians.

You will order parts, ensure services meet quality standards, and invoice customers. Strong customer service, active listening and the ability to explain technical information to customers are essential; a full driving license and a willingness

Qualifications

• Proven customer service experience.
• Ability to listen and understand customer needs.
• Ability to explain basic technical information to customers.

Responsibilities

• Greet customers and provide excellent service from intake to vehicle release.
• Diagnose car issues based on customer input and vehicle condition.
• Translate problems into actionable work orders for technicians.
• Order parts and ensure timely delivery to technicians.
• Ensure services meet company quality standards and invoice customers.
• Handle and resolve customer complaints and maintain records.

Skills

Customer service

Communication

Active listening

Problem diagnosis

Data entry

Job description

Kearys Motor Group in Midleton is recruiting a full-time Service Advisor to join our Renault team. You will greet customers, diagnose issues based on descriptions and vehicle condition, and translate problems into actionable work orders for technicians.

You will order parts, ensure services meet quality standards, and invoice customers. Strong customer service, active listening and the ability to explain technical information to customers are essential; a full driving license and a willingness