Automotive Service Advisor - Customer Care & Upsell Champion

Joe Duffy Group; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Zusammenfassung

Joe Duffy Group is seeking a Service Advisor for Kia in Dublin North. A full-time role requiring a full and clean Irish or EU driving licence and eligibility to work in the EU, with experience in the motor industry.

You will be the main contact for Kia customers needing servicing, manage information flow between workshop, dealership and customer, and ensure excellent service. Closing date 30 October 2026.

Qualifikationen

• Experience in customer service within automotive or similar environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and stay organised.

Aufgaben

• Be the focal point for Kia customers requiring servicing.
• Coordinate information flow between workshop, dealership and customer.
• Manage service phone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and communicate work required to customers for approval.
• Maintain accurate records in the service workshop loading system.

Kenntnisse

Customer service

Communication skills

Organisational skills

Upselling skills

Problem solving

Jobbeschreibung

Joe Duffy Group is seeking a Service Advisor for Kia in Dublin North. A full-time role requiring a full and clean Irish or EU driving licence and eligibility to work in the EU, with experience in the motor industry.

You will be the main contact for Kia customers needing servicing, manage information flow between workshop, dealership and customer, and ensure excellent service. Closing date 30 October 2026.