Service Advisor - Joe Duffy Kia

Joe Duffy Group; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Job summary

Joe Duffy Group is seeking a Service Advisor for Kia in Dublin North. A full-time role requiring a full and clean Irish or EU driving licence and eligibility to work in the EU, with experience in the motor industry.

You will be the main contact for Kia customers needing servicing, manage information flow between workshop, dealership and customer, and ensure excellent service. Closing date 30 October 2026.

Qualifications

• Experience in customer service within automotive or similar environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and stay organised.

Responsibilities

• Be the focal point for Kia customers requiring servicing.
• Coordinate information flow between workshop, dealership and customer.
• Manage service phone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and communicate work required to customers for approval.
• Maintain accurate records in the service workshop loading system.

Skills

Customer service

Communication skills

Organisational skills

Upselling skills

Problem solving

Job description

€500 Finance Deposit Contribution Offer On All Used Cars!

Salary We offer an excellent salary and benefits package

Hours

Hours Full-Time

Closing date 30 Oct 2026

Service Advisor - Joe Duffy KIA

Exit 5 M50, Dublin North

A full and clean Irish or EU driving licence and eligibility to work in the EU are absolutely essential requirements for this role. Experience as a Service Advisor in the motor industry is essential.

Requirements:

• To be the focal and experienced point of contact for Kia customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Likely to be/have:

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• PRSA

Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role

Joe Duffy Group is an equal opportunities employer