Business Process Management Senior Associate

JPMorgan Chase & Co.; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Process Optimization and Assurance Associate to partner with leaders across Merchant Services, Client Onboarding and Servicing, and Control Management. You will identify opportunities, analyze data, and drive change through executive-ready storytelling to deliver measurable improvements.

The role emphasizes process mapping, documentation, and client-centric onboarding and servicing improvements across the end-to-end lifecycle.

Qualifications

• Experience in Merchant Services onboarding/servicing.
• Attention to detail and adherence to procedures.
• Strong data cleaning and documentation.
• Ability to manage milestones and escalation.
• Experience with risk and control frameworks (CCOR) is a plus.
• Analytical storytelling and executive communication.
• Familiarity with process mapping and workflow documentation.
• Comfort with agile ways of working.

Responsibilities

• Analyze key business processes to identify improvement opportunities and automate to streamline control execution.
• Maintain complete control descriptions and reinforce quality up front.
• Support CCOR reviews, audits, and RFI responses with evidence aligned to procedures.
• Track milestones, escalate as needed, report status, and drive RCA/AAR to closure.
• Drive QC/QA error reduction and verify remediation effectiveness.
• Maintain stakeholder routines (e.g., scorecards, meetings) to show control effectiveness.
• Develop and maintain process maps, workflows, and documentation with clear recommendations.
• Optimize onboarding and servicing models focusing on client-centric execution.

Skills

Merchant Services

Control-minded execution

Data discipline

Operational ownership

Client-centric mindset

Continuous improvement

Collaborative delivery

Lean Six Sigma

Job description

Overview

Join a team focused on process optimization and operational excellence across Merchant Services. We help elevate the client experience while mitigating process risk by simplifying end-to-end processes and strengthening control execution.

As a Process Optimization and Assurance Associate, you will partner with leaders across Merchant Services, Client Onboarding and Servicing, and Control Management to identify opportunities, analyze data, and drive change. You will communicate recommendations through executive-ready storytelling and build strong relationships to deliver measurable improvements.

Job Responsibilities

• Analyze key business processes to identify improvement opportunities and recommend automation to streamline control execution and reporting and reduce manual touchpoints, comparisons, and workflows (e.g., Alteryx or other approved solutions).

• Support evergreen process risk assessments by maintaining complete, consistent control capture and control descriptions and reinforcing quality up front through error prevention, clean data, and strong documentation and data discipline.

• Partner with the business and Control Management to support CCOR reviews, audits, and walkthrough preparation, including validation of populations and procedures and timely Request for Information (RFI) responses with request-specific evidence aligned to documented procedures.

• Support issue, action plan, and risk event governance by tracking milestones, escalating as needed, reporting status, and driving RCA/AAR activities to closure.

• Drive QC/QA error reduction and perform remediation verification and testing to confirm fixes are effective and sustained.

• Maintain stakeholder routines (e.g., scorecards and meetings) to provide visibility into control effectiveness, risk trends, and remediation progress.

• Develop and maintain process maps, workflows, and documentation; synthesize findings; and present clear recommendations that influence leadership through structured narratives, including enhancements to data and reporting that support migration oversight and consistent controls execution.

• Optimize onboarding and servicing models with a client-centric, growth-oriented focus, advocating simplified, control-focused execution across the client lifecycle.

Preferred Qualifications, Capabilities, and Skills

• Merchant Services experience with strong knowledge of day-to-day processes in Client Onboarding and Servicing.

• Control-minded execution, including attention to detail, evidence quality, and adherence to documented procedures.

• Strong data discipline, including clean inputs, consistent documentation, and traceable outputs.

• Operational ownership, including milestone management, early escalation, and driving deliverables to closure.

• Client-centric mindset focused on adoption, ramp outcomes, and the end-to-end client experience.

• Continuous improvement focus, including root cause identification, repeat-defect reduction, and validation of fixes.

• Collaborative delivery style, partnering effectively with business stakeholders and Control Management and applying agile ways of working

• Appy Lean Six Sigma and systems-thinking approaches to diagnose end-to-end performance issues and prioritize improvements based on impact and feasibility.