Associate Operations Support Engineer

nineDots.io; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

nineDots.io is looking for an entry-level IT Operations Support person to join our team in Dublin. You will help keep internal IT systems running smoothly, support hardware, software, networking, and meeting room technology, and learn from experienced engineers in a collaborative environment.

This role offers practical, hands-on experience across laptops, AV systems, Zoom/Teams, and office IT, with mentoring and opportunities to take on projects as you grow your skills.

Qualifications

• Hands-on experience with IT hardware and devices.
• Willingness to learn and develop IT skills.

Responsibilities

• Set up laptops and IT equipment for new staff.
• Respond to IT support tickets and resolve issues.
• Troubleshoot hardware and software problems.
• Support meeting room tech including Teams, Zoom and AV systems.
• Maintain office IT infrastructure and devices.
• Participate in projects to improve internal tech and systems.
• Assist senior engineers with complex issues.
• Learn networks, software, hardware and digital communications.

Skills

IT hardware

Troubleshooting

Windows support

Team player

Communication

Networking basics

AV technology

Education

IT course completed

Tools

Microsoft Teams

Zoom

AV equipment

Job description

Experience: Entry-level role, ideal for someone looking to get started in IT

Learning: Work alongside experienced engineers and develop your technical skills

Variety: Get hands-on experience across hardware, software, networking, AV technology and office IT systems

Development: Opportunities to learn through mentoring, internal knowledge sharing and technical projects

Why This Role

We're working with an established technology company looking for someone at the beginning of their IT career to join their Operations Support team.

This is a good opportunity for someone who's interested in technology, enjoys figuring out how things work and wants to build a career in IT support.

You'll get exposure to a broad range of technologies, from laptops and office hardware to networking, meeting room systems and software support.

They're not looking for someone who knows everything already. The important thing is having some practical experience with IT hardware, a genuine interest in technology and a willingness to learn.

You'll have experienced engineers around you to help develop your skills as you go.

What You'll Actually Be Doing

You'll help keep the company's internal IT systems and office technology running smoothly.

That includes:

• Setting up laptops, devices and IT equipment for new employees
• Responding to IT support tickets and helping colleagues resolve technical issues
• Troubleshooting hardware and software problems
• Supporting meeting room technology, including Microsoft Teams, Zoom and AV equipment
• Helping maintain office IT infrastructure and equipment
• Getting involved in projects to improve internal technology and systems
• Working alongside senior engineers to troubleshoot more complex issues
• Learning about networks, software, hardware and digital communications

There's a good mix of day-to-day support and project work, so you'll get to learn different parts of IT rather than focusing on one particular area.

What They're Looking For

• Some hands-on experience supporting or maintaining IT hardware
• A genuine interest in computers, hardware and technology
• Comfortable troubleshooting problems and figuring out how to fix them
• Good communication skills and comfortable helping people with technical issues
• Experience working with others on projects or technical tasks
• Willingness to learn and take on new responsibilities
• Someone who enjoys practical, hands-on work

Bonus if you have:

• Experience supporting Windows devices or office software
• Familiarity with Microsoft Teams, Zoom or AV equipment
• Basic knowledge of networkingExperience setting up laptops, desktops or other office equipment

You don't need years of experience. This could suit someone who's recently completed an IT course, has some practical technical experience or is looking to take their first proper step into an IT career.

The Culture

You'll be joining a team where more experienced engineers will support you as you learn.

There's an emphasis on sharing knowledge, improving how things work and giving people opportunities to develop their technical skills.

Good fit for someone who's curious, enjoys helping people and wants to build a solid foundation in IT.