IT / Customer Support (Entry Level) - Must have Comptia Cert

Solas IT Recruitment; Dublin; On-site; EUR 30,000 - 35,000; Full time

Job summary

Solas IT Recruitment is hiring an IT / Customer Support (Entry Level) in Dublin for a full-time, on-site role offering a salary of €30–€35k. No previous IT experience is required; training will be provided, and you’ll gain hands-on experience in customer service, administration, reporting and basic technical support.

You’ll communicate with customers, schedule updates, maintain records and contribute to simple reports while learning Android devices and IT support practices in a collaborative

Qualifications

• Must have CompTIA Certification (or be in process)
• No IT experience required; entry level role
• Organised with strong communication and confidence speaking with customers
• Full training provided to develop Android and IT support skills

Responsibilities

• Communicate with customers and respond to queries
• Coordinate and schedule mobile device updates
• Keep customers informed on progress and timelines
• Maintain accurate customer and device records
• Update spreadsheets and prepare basic reports
• Coordinate with internal technical teams
• Follow up with customers after work completes
• Escalate technical queries to the appropriate team
• Assist with Android device setup and configuration
• Learn how mobile devices are managed in business environments

Skills

Strong communication

Customer service

Organised

Attention to detail

Phone & email communication

MS Office

Education

CompTIA Certification

Tools

MS Office Suite

Job description

IT / Customer Support (Entry Level) – €30–35k

Location: Dublin 12 (full time on-site)

Requirements

- ** Must have Comptia Certification (or in process of obtaining) **

We have an excellent opportunity for someone looking to start their career within the technology sector. You'll be joining an established technology company providing mobile computing solutions to customers across the supply chain and logistics industry. No previous IT experience is required. We're looking for someone who is organised, confident communicating with customers and has a genuine interest in technology. Full training will be provided. The position combines customer service, administration, reporting and basic technical support, making it an ideal first step into a career in IT.

What You'll Be Doing

• Communicating with customers and responding to queries
• Coordinating and scheduling mobile device updates
• Keeping customers informed on progress and timelines
• Maintaining accurate customer and device records
• Updating spreadsheets and preparing basic reports
• Coordinating schedules with internal technical teams
• Following up with customers after work has been completed
• Escalating technical queries to the appropriate team
• Assisting with basic Android device setup and configuration
• Learning how mobile devices are managed and supported within business environments

What We're Looking For

• Strong communication and customer service skills
• Good organisation and attention to detail
• Confidence speaking with customers by phone and email
• Comfortable using computers and Microsoft Office
• Ability to manage different tasks and priorities
• A reliable and professional approach
• An interest in technology and a willingness to learn
• A positive attitude and ability to work as part of a team

Previous experience in customer service, retail, administration, hospitality, operations or a similar customer-facing environment would be useful, but isn't essential.

Any knowledge of Android devices or IT support would also be beneficial, but we're more interested in finding someone with the right attitude and willingness to learn.

Training & Development

Full training will be provided, allowing you to gradually develop your knowledge of Android devices, mobile technology, IT support and device management. You'll also have the opportunity to work towards Android Enterprise certifications as your technical knowledge develops. This is a great opportunity for someone looking for their first role in technology, with the chance to learn on the job and build a long-term career within IT.