Assistant Service Manager - Engineering & Customer Support

Henley Forklift Group Ltd; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Henley Forklift Group Ltd is seeking an Assistant Service Manager to join our Dublin depot. You will support the day-to-day operations of a busy service department and liaise with service engineers to coordinate work and quotations.

The role requires strong communication, administrative skills and knowledge of plant equipment or motor trade, with a focus on delivering high service standards in a fast-paced environment.

Qualifications

• 3+ years of relevant experience preferred.
• Excellent communication at all levels.
• Knowledge of construction plant equipment or motor trade advantageous.
• Strong IT skills, including proficiency in Microsoft Office.
• Highly organised with strong administrative capabilities.
• Ability to meet deadlines and prioritise tasks.
• Customer-focused with a commitment to delivering high service standards.
• Self-motivated with the ability to work on own initiative.

Responsibilities

• Process paperwork and liaise with service engineers daily.
• Pre-plan and coordinate work for a team of engineers.
• Compile and liaise with customers regarding quotations for repairs.
• Handle customer queries promptly and communicate with other departments.
• Produce weekly/monthly reports and manage key account expectations.

Skills

Management experience

Communication skills

Plant equipment knowledge

Microsoft Office

Strong administration

Deadline-oriented

Customer-focused

Self-motivation

Job description

Henley Forklift Group Ltd is seeking an Assistant Service Manager to join our Dublin depot. You will support the day-to-day operations of a busy service department and liaise with service engineers to coordinate work and quotations.

The role requires strong communication, administrative skills and knowledge of plant equipment or motor trade, with a focus on delivering high service standards in a fast-paced environment.